Official GIGABYTE Forum

Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: Judith Howarth on January 14, 2012, 02:41:22 pm

Title: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 14, 2012, 02:41:22 pm
When I run this software, which should automatically to overclock the board, and says that it will after a restart, I just go in a nonfunctional loop..............Any help getting this to run the way it was designed,  and as I paid for would be appreciated. I have already spoken to tech support at gigabyte, and they were of no help, they just said to reinstall windows.  Should this software not automatically overclock the CPU?  Any help is greatly appreciated.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 14, 2012, 03:05:34 pm


  First things to try are ....update BIOS to F8 ..... then UN-install completely and re install  the software in question ....

  So that would be UN-instal app .......update to F8.......then re-install app from the website (Gigabyte) ....

  Report back if you have a good outcome

  Aussie Allan
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 14, 2012, 05:32:52 pm
Here is what you just told me to do, and I am intelligent enough to see the runaround that you just gave me.  I quote "First things to try are ....update BIOS to F8 ..... then UN-install completely and re install  the software in question ....

  So that would be UN-instal app .......update to F8.......then re-install app from the website (Gigabyte) ....

  Report back if you have a good outcome

  Aussie Allan" 

First you say update bios, then uninstall Smart 6, then reinstall smart 6.

Then you say uninstall smart 6, then update bios, thn reinstall smart 6.

Anyone who understands how computers work, is well aware of the fact that the way this is done could make all the difference in the World, and again it seems that I can not get a straight answer from Gigabyte.

PS.  Would you like to try again?  Because Gigabyte warranteed this to work.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 14, 2012, 06:13:02 pm

  Firstly .... This is a public forum... All FRIENDLY People are welcome

   Secondly, ... I'm a Vol-un-teer .... I don't work for Gigabyte ...no one does except the Administrator , Runn3R

  QUOTE "I am intelligent enough to see the runaround that you just gave me" ..... do you really think That at age 49 I sit around answering questions just to piss people off ?

  Maybe if you got rid of the axe and asked in a different manner like ..... "I'm not sure I follow, can you be more specific?"

  Well if you are intelligent ....re-read the reply again ..... I gave you choice! ..... it matters "piddly squat" what order you do it in!

        QUOTE

  "PS.  Would you like to try again?  Because Gigabyte warranteed this to work." ....

      I'm sorry you feel you have an axe to grind but ,  In 30yrs of not getting experience with computers ....... 98.9% of the time there's a problem with PCs ... it eventually comes back to pilot error.

  Would I like to try again?...... not after the first time mate!.....not enough experience 8)

  Aussie Allan

 
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 14, 2012, 07:19:10 pm
So if I ask nice then you can tell me how to make this motherboard work as it was and is advertised to do?  Again I have already spoken to Gigabyte, and they had no answer.  The fact is that you recommended that I do two different things, and left me to choose which is the right option, thus I am left with a situation as to when I choose one, then it does not work as it currently does not work now, then it is my fault for choosing the wrong option.  The fact is that this board shipped with the f6 bios which has been replaced twice in the last two or three weeks, starting after it was revealed that the boards catch fire when being used as intended.  I have a Dell here that is running the same bios infallibly for 6 years and is still going strong, even though the P4 and board will run almost no current software.  Can updating a bios fix faulty fire prone transistors on a motherboard? If so how is this accomplished.

PS Bye the way, if you had just paid $1500.00 plus dollars for a state of the art computer that will not run the software that it came with, you might be a little disturbed as well.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: malum on January 14, 2012, 08:26:41 pm
It sucks that you are having trouble with state of the art PC. But like Allan said we are just
people here who try to help because we want to. I understand that is indeed frustrating but
in the future try to keep in mind we don't work for gigabyte.

Personally the I have never trusted the auto overclock utilities that motherboard manufacturers
provide for their boards. Much rather do things hands on.

What are the full specs for you computer?

Motherboard:

CPU:

CPU Fan:

Ram:

Powersupply:

Hard Drive(s):

Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 14, 2012, 09:11:53 pm
Again these boards are burning up. If someone chooses to do overclocking hands on, and the board burns, then the company says that the user did it wrong. The fact of the matter is that Gigabyte provided software to do this safely, and overclocking failed due to the bad transistors on the boards. Now since the f6 bios was released, the smart 6 overclocking software was turned off, and is thus unuseable, which is a violation of the warrantee. Bye the way I am not the only person having this problem, all 2011 current production boards are in the same situation, at least all UD3 and UD5 boards. If I am in error here I would really like some better information, and instructions as to how to get this product to work as it was advertised.  Bye the way no user needs to or can be made to update to the f7 or f8 bios, and if they do not, their board will function as it was made, and is a clear and present fire hazard danger, at the bare minimum baring a full recall, all users who own this piece of hardware need to be made aware of the fire hazard. 

Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 14, 2012, 09:29:26 pm

                                                    "ARE YOU SERIOUS"........

          you keep ignoring any and all advice given and talking a load of cods across several threads...........is this you Technology9 ?

                     Or is someone playing a joke on me  ;D
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 14, 2012, 10:05:06 pm
The advise given was incoherent and could not be carried out as given.  Just give me the advise again, without the obvious mistakes, simply, should I update to the f8 bios of the week first, or uninstall the smart 6 software first.  And if you are as you say not affiliated with the company, why would I take your advise in the first place?  A company rep needs to contact me, if I take the advise of people who tell me that they are volunteers and nobody as far as this product goes, and I take that advise, and it fails like this motherboard then I am the fool. 
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 14, 2012, 10:09:16 pm


    Yes !  you certainly are! ....

  Aussie Allan ..... PS  nice try  ;)
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Fatman on January 14, 2012, 10:18:37 pm
If it was me I would uninstall the crap Gigabyte software that came with the board and UPDATE your BIOS like the advice given. Don't re-install the Gigabyte crappola, and, hit the internet and learn how to overclock your board (if that's what you want to do) through the bios.........Easy.

But don't insult the advice people give to you, we are only trying to help you!
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 14, 2012, 10:23:45 pm


  Thanks Fatman .....

  Aussie Allan
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Fatman on January 14, 2012, 10:28:52 pm
Hey no probs Aussie Allan...Thanks for the Karma  ;D
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 14, 2012, 10:31:37 pm
 ;)
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 14, 2012, 10:44:54 pm
If it was me I would uninstall the crap Gigabyte software that came with the board and UPDATE your BIOS like the advice given. Don't re-install the Gigabyte crappola, and, hit the internet and learn how to overclock your board (if that's what you want to do) through the bios.........Easy.

But don't insult the advice people give to you, we are only trying to help you!

I know how to overclock thru the bios. That is not the issue, the issue is that if I do that, I violate the service contract on the machine. Furthermore the f7 bios is what turned off the overclocking feature of the smart 6 software in the first place, as Gigabyte does not want their software to be responsible for starting fires. Another issue is that I paid good money for this software, and I expect it to work as the program clearly says that it should.  Bye the way you call the Gigabyte software crappola, then you say to install the new bios which is ***Gigabyte software*** 
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 14, 2012, 10:50:53 pm

   Errrrrrrrrrrrrrrrrrr the motherboard won't function without the BIOS ! ..... who exactly build this machine for you anyway ?...... I really want to ring them on Monday? ...........Seriously!!!

  Aussie Allan
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Fatman on January 14, 2012, 11:03:45 pm
Maybe with the later bios they have turned something down as not to fry your board? You have nothing to lose by updating it. There will be bug fixes and tweaks I'm sure.

Just use Qflash to do it and NOT @Bios........

Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 14, 2012, 11:24:00 pm

   Errrrrrrrrrrrrrrrrrr the motherboard won't function without the BIOS ! ..... who exactly build this machine for you anyway ?...... I really want to ring them on Monday? ...........Seriously!!!

  Aussie Allan

Actually, this particular manufacturer does not take phone calls, and has absolutely no service dept (now I find out)(the hard way).  There are other issues with the machine as well, the media reader which hooks directly to the board is slower than my P4 and nearly useless, and the SSD failed as well after formating, windows can no longer find it, though it seems to be there as a secondary drive, which does not speed windows up any, not that a dead hard drive can run windows.  I can get my money back if I pay for shipping and a 15% restocking fee, which leaves me out about $400.00 American, on a machine that was never fully functional and failed fully inside of 2 weeks.  I was going to buy the parts myself, but decided that it was both cheaper and easier to buy direct.  I was wrong.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 14, 2012, 11:40:06 pm


  There bluffing !   15% restock for a failed machine under warranty.....and under 30 days!! ..... start ringing your local member Monday first thing.... you have consumer rights .... exercise them

  You have had a bad experience with a shonky system builder ....not a motherboard manufacture......go get-em Rex!

  Aussie Allan
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 01:32:45 am
I have already filed complaints.  The one thing they are not doing is bluffing, because this does not just concern my machine, it concerns every machine shipped with one of the affected Gigabyte motherboards, thus the cost would be considerable for them. If there are 100 machines like mine involved the base number for refunds would be $150.000.00, which would not cover shipping and repair cost, the logistics of returning machines that ship all over the USA and farther I am sure are a serious issue here, they might have sold 1000 or ten times that during the Christmas rush, who knows.  That said, and I do have an issue with this manufacturer, which is separate from the issue with Gigabyte, because the F7 bios did exactly what no bios or hardware update should ever do, which is reduce the functionality of the hardware involved.  The F7 bios from what I have read on the internet, and from my personal experience is responsible for turning off the smart 6 software which results in a computer that will not catch fire due to poor quality Chinese components, because it can no longer be used as it was intended to be used. If the smart 6 software was not intended to be used, or adjust the frequency as it says it will do after a restart, then it should not be there in the first place, and since it is, there is either a hardware failure involved, or con artist are involved in producing fake overclocking hardware and software.  Obviously hardware fails, and that seems to be the likely situation here, though not so often this badly or within the warrantee period.  Which is why if I had bought the HP that was my second choice, I would not have a quasi experimental 2011 slot, that may not be ready for prime time yet, but was sold none-the-less to unsuspecting consumers, many of whom if they ran the smart 6 software as it is would not even be able to run a cpu diagnostic, or manually check the bios clock and thus would be fully conned into thinking they had an overclocked machine.  This is sad.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Dark Mantis on January 15, 2012, 12:16:31 pm
Hi and welcome Judith.

Firstly neither myself nor any other member that you have been so rude to when they tried to help works for Gigabyte. We are purley volunteers who try to help each other and other members with problems to get a fix. This is often a quicker solution than waiting for an answer from Gigabyte Technical Support. If as you said you don't want advice off any helper then why even ask in the first place ?

I would suggest that you consult a lawyer regarding your problem with the board. Oh I forgot, you haven't got a problem just that you have heard that other people have problems and wanted to shout about it! It is no good just shouting about a possible problem that you have read about.

I am sure that you will have plenty to say about this as well but let me warn you now I will not tolerate any abuse and so be warned.

Have a nice day.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 02:47:12 pm
Well then, again I ask for the help needed to get the smart 6 software that Gigabyte included with my motherboard to function the way that it clearly says that it should, and is part of the motherboard functionality.  It is clear that I am not the one being rude, as I am the one being lied to, it is also clear that I have hardware and software manufactured by Gigabyte that is non-functional.  If you really have a way to fix this problem, then provide the solution in the next post.  I will be waiting for an answer from either you or Gigabyte as to how to rectify the non functional software and hardware.  If I am in error and this situation can be easily fixed, I will give the credit where it is due.  However since it is you who are recommending that I seek legal solutions to this problem, you have just admitted that there  is no easy bios of the week software repair possible.  Again, if I am wrong, you will be able to prove this now by telling me what I am doing wrong for all to read.....................

Bye the way, the F8 bios only makes reference to fixing LAN problems and issues with 2400 speed ram that I do not have in my system, no mention is made of fixing the way this board handles overclocking functions or allowing the smart 6 software to run as it should. Perhaps next weeks F9 will do this?  http://www.gigabyte.com/products/product-page.aspx?pid=4050&dl=1#bios
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Dark Mantis on January 15, 2012, 03:15:45 pm
I do not use the Gigabyte bundled software or that of any other motherboard manufacturer for that case as I find that none of them are worth using, in fact most actually present more problems than they fix. You will find this is something that I always advise. I can't tell you how to make it work because as I have said I have nothing to do with it and would suggest that you do likewise.

Overclocking is a bit of a grey area in as much as most manufacturers neither condone nor dissallow it's use. That is because to fully back the total ability to overclock would be a manufacturer's suicide goal as everyone could overclock to destruction and then claim the warranty. So although many makers do supply OC software and utilities it doesn't mean that they unconditionally allow it's use.

Whether a new BIOS will actually remedy any of the problems that you are referring to is anybody's guess. I don't have access to the platform and so cannot confirm or deny the "facts" that you are propounding. The Gigabyte forum administrator will be here tomorrow and you can discuss the problem with him.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 04:06:20 pm
So you can not tell me what I am doing wrong, nor can you tell me how to fix the nonfunctional software and hardware.  What I expected.

Somehow this makes me rude....?
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Dark Mantis on January 15, 2012, 04:09:57 pm
No not at all,  your attitude and way you spoke to members who were trying to help you makes you rude.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 04:53:32 pm
Again you can not provide any help for the situation in question. All you can do is to call me rude in an attempt to divert attention from the real problem and say that help will be available tomorrow.  I have been hearing that exact same runaround tune for three weeks.  http://www.youtube.com/watch?v=DsrgdFmIWjs  Again I do not wish to nor can I afford to overclock with a liquid helium cooler, I just want this hardware and software to function as it was designed.  Again I ask, if you can rectify this situation I would be appreciative, however if you have no constructive input, please do not respond.  I thank you for your time.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Dark Mantis on January 15, 2012, 05:00:50 pm
Somehow this makes me rude....?

This is your question that I answered. There was nothing to do with diverting attention and if you must attempt to get help on a Sunday then you must expect to be told that you will have to wait for an official answer.

I have passed on the request that someone looks at your posts.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 15, 2012, 05:31:31 pm


               Liquid Helium ......Bwaaahhhahahahahahahh!  .... could be handy if you want your PC to go to 20,000 feet

    Love your sense of humor!

  Aussie Allan
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 06:16:25 pm
http://www.tomshardware.com/news/Gigabyte-X79-UD3-Motherboard-F7-BIOS,14397.html  Really if you googled this it would be easy enough to   I am never wrong, you are in the process of learning this fact. 
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 15, 2012, 06:35:25 pm

 
                                                              "I am never wrong"  ;D ;D ;D

                                            Are you related to my wife ?

     "I am never wrong"....... Somehow I already guessed this ..... Beside "Warrentee" ..... Helium is spelt N-I-T-R-O-G-E-N..... liquid nitrogen ( or LN2) is the staple diet for most liquid cooling modders as it states in the link you supplied ......CO2 as is HE is used on occasions, but not very common.

                   Now you're getting into the forum ....aren't you  ;)

  Aussie Allan
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 06:47:30 pm
http://www.engadget.com/2009/05/28/liquid-helium-trumps-liquid-hydrogen-at-amds-phenom-ii-overcloc/  Liquid helium was spelled correctly.  Bye the way, these tests were not done at 20,000 feet, as you seem to indicate that they must have been to use liquid helium. Is there a reason why you are being so combative?  Is it because you can not answer my question about the nonfunctioning software or hardware?

Again all I am asking is to have my motherboard and computer work the way it was designed and advertised to, without the liquid helium parts....

Thanks if you can help.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 15, 2012, 07:01:17 pm


  As you can see , I have the patience of a bullet proof saint ........... let's try this one more time .......... but this time you have to try what I suggest!...Deal ?

  Uninstall the program that you state is causing the perceived problem .........Now shut down your system ....... now re-boot back into windows.

  Now go to the Gigabyte site and download and install the program again .........Now shut down your system ....... now re-boot back into windows.

  Now try the program out ! ....

  AA
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 08:29:14 pm
Well that was fun, now after doing exactly as you have ask, I can now verify that the smart 6 software link on the Gigabyte site, will download, but WILL NOT RUN AS IT CAUSES A SETUP ERROR. Imagine that, don't worry though, I have reinstalled the smart 6 software that came with the motherboard, and can still verify that it does NOT RUN as it was intended.  Specifically the quick boost portion of the program, tells a user to restart after selecting an overclock, still does nothing. I ran a cpu scan and manually checked the clock in the bios. This program does nothing, other than con an unsuspecting consumer.  So if anyone believed that having me uninstall the program, then download another program that can not be made to run, would end this issue, because the program is now uninstalled..................You were wrong.

Now back to square one, if anyone can get the version of smart 6 that was included with my motherboard to run, OR get the supposedly new version that will freezes on install to run. I would be appreciative.

The runaround continues
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: dikal on January 15, 2012, 08:44:11 pm
It sucks that you are having trouble with state of the art PC. But like Allan said we are just
people here who try to help because we want to. I understand that is indeed frustrating but
in the future try to keep in mind we don't work for gigabyte.

Personally the I have never trusted the auto overclock utilities that motherboard manufacturers
provide for their boards. Much rather do things hands on.

What are the full specs for you computer?

Motherboard:

CPU:

CPU Fan:

Ram:

Powersupply:

Hard Drive(s):



It would be helpful to list the components of your system, in detail. Maybe the problem of random restarts that you mention in this http://forum.giga-byte.co.uk/index.php/topic,7998.0.html (http://forum.giga-byte.co.uk/index.php/topic,7998.0.html) thread, is also related with it.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 08:57:18 pm
I have already provided these specs to a Gigabyte rep on the phone.  He took them and when he got back to me, it went nowhere.  So if you work for Gigabyte and need these specs, the rep took my name and said that he was going to run tests on that particular configuration.  Uh huh.

None of the above has resulted in this software or hardware becoming functional.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: dikal on January 15, 2012, 09:09:02 pm
I have already provided these specs to a Gigabyte rep on the phone.  He took them and when he got back to me, it went nowhere.  So if you work for Gigabyte and need these specs, the rep took my name and said that he was going to run tests on that particular configuration.  Uh huh.

None of the above has resulted in this software or hardware becoming functional.

So this is the way you ask for help here ....
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Fatman on January 15, 2012, 09:16:34 pm
I would (If I were you) switch off the Machine, send it back to where you got it from and NEVER switch on a computer again and just take up gardening or something!

Folks here have bent over backwards to help you, and some even have had the patience of a turtle..........But you are just so rude that NOBODY really wants to help you now.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 09:38:10 pm
Fatman, I have six computers  here, all networked and running better than they did when they were new, (with one exception)(the one with a Gigabyte motherboard). Would you like to log on to Call of Duty, or battlefield 3 and go a round with my son's on the machines and network that I have set up here?  Do you think you could beat them? or the network?

Or perhaps you want to log on to one of the websites where I have the photo's that I have had published online. I have some very nice black bear shots from the Smokies.

Are you trying to get me to argue and thus get booted off this board, because you can not answer my question as to why the Gigabyte smart 6 software can not be made to work as it was intended?  If you have constructive input, I would greatly appreciate it, otherwise making baseless threats is poor manners.


Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 09:47:04 pm
I have already provided these specs to a Gigabyte rep on the phone.  He took them and when he got back to me, it went nowhere.  So if you work for Gigabyte and need these specs, the rep took my name and said that he was going to run tests on that particular configuration.  Uh huh.

None of the above has resulted in this software or hardware becoming functional.

So this is the way you ask for help here ....

I just did exactly as I was ask.  I Uninstalled smart 6, restarted, then attempted a reinstall from the website, which was so buggy that it would not even run. Which would solve the problem of the software not running, since it was no longer there, of coarse I reinstalled from the disk that shipped with the board.  I have done everything that was ask of me, and all I get is to be told that I am the rude one.  So again if you can get this Gigabyte software smart 6 to run on a Gigabyte UD3 motherboard.  I would be appreciative for the help.  If you can not, perhaps you can foreward my request to someone with better knowledge of the situation.  Thank you.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Fatman on January 15, 2012, 09:56:33 pm
For starters I never made any threats whatsoever.

We here are not Gigabyte employees or affiliated with Gigabyte other than we have a product of thiers. We are just enthusiasts who try help each other in a friendly way to get an issue or two sorted. YOU however have gone about your problem here completely the wrong way with your attitude. You have been advised NOT to use the bundled software as it seems to cause more headaches than it solves. Granted, yes it should work but alas it has faults.

My suggestion now to you is Re-format your computer and load only the latest drivers from the Gigabyte website and don't put in any of the stuff you don't need. Just the main drivers.

As for the gaming bit.... What would logging into a game prove???
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 10:20:08 pm
The bundled software provided by Gigabyte to run their own motherboard is guaranteed to work, is this correct? If it does not work, it might be that the software is bad, or the motherboard is bad, or both, I choose to know, is this wrong.  You may choose not to use this software, but I choose to use this software, is this wrong?

The fact is that I am being advised not to use software that can not be made to work in the first place, and you are hoping that I will be satisfied with the reduced functionality broken board that I have here, at least  since Gigabyte changed the way features on the board work with the F7 bios, due to these boards catching fire.  Again I could be fully wrong about this, and if so would like some constructive help, not just the runaround from people who specify that they are not affiliated with the company.  Furthermore if no company rep cares enough to let their input into the discussion, it may well be because the situation is unresolvable (((recall))), which at this point seems to be the case.

Just tell me
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Fatman on January 15, 2012, 10:37:32 pm
This thread is getting ridiculous!

If you are truely not happy with the board then send it back and get a refund minus whatever costs and chalk it up to a bad experience.

Also the bundled software is usually obsolete anyway it is better to just download newer drivers etc available from the download section on the Gigabyte site.

Now I like the Gigabyte boards and so do a lot of my buddies. But none of us use that bundled software as we have all had issues with it.

What we do if we want to squeeze out some performance is we do it through the Bios. It is an educated risk we take, but some of us just use our systems merely for overclocking benchmarks etc.

So back to your question as to why we can't answer your question to why it don't work? Well we didn't write the software (Bloatware) and we are not engineers and so we in essence have no idea why it don't work. We just don't use it..........End of story!!!
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 10:55:56 pm
The cost are $400.00 plus, I am not sending back the evidence or nonfunctioning cheap Chinese components unless I am paid in full, this is the law in the USA.

Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 15, 2012, 11:04:40 pm


  Then we wish you all the best in your corporate battle ..... no one on this site has the Patience,language skills nor the expertise in finding you a satisfactory solution to your insurmountable problem .

  Aussie Allan
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Fatman on January 15, 2012, 11:06:23 pm
Yes Good luck!  ;D
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 11:17:25 pm
Thanks for the admission that the affected software and hardware can not be made to work.  Of coarse I knew this at the outset, so I am not in any way surprised, as I am never wrong, but again I thank you for confirming that these motherboards and or controlling software are faulty.

!



Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Fatman on January 15, 2012, 11:36:03 pm
Well That just says it all.



I'm done with this thread.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Judith Howarth on January 15, 2012, 11:43:50 pm
Perhaps someone with real knowledge of this problem who works for this company, not a volunteer with nothing better to do than this with their time, and has constructive input will have the answers that you are lacking, and will be able to rectify the problems with this motherboard.

!
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 16, 2012, 12:05:03 am

   Gotcha IP  ;D

     AA
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Steve on January 16, 2012, 06:39:09 am
Hi All,
        I read this topic last night and before I went to bed the last post was Dark Mantis's first post.I was a little saddened by what was happening and thought about it during the night and well,yes,I wanted to add something.By the morning we all know how much it snowballed.I want to say this to Judith.Yes,Aussi Alan did give you two differing accounts of what to do.BUT,rather than firing back a tirade of words,why did you not just ask for clarification on what he meant.These people give their time and effort to help fellow pc builders,enthusiasts,etc that have a problem.They do it with a good heart,unselfishly trying to assist others.They definitely do not give bad advice knowingly.I feel that Aussi Alan deserves an apology from you.I understand how annoyed you must be but your anger and annoyance should be directed to the seller,not the guys here on the forum.I don't know any of these guys from a bar of soap so its not a personal thing,it just seems to be the right thing for you to do.I know its not easy to say sorry(I find it difficult also)especially when your emotions are running.

                                           Steve or should I add Kiwi Steve
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Dark Mantis on January 16, 2012, 07:30:38 am

   Gotcha IP  ;D

     AA

Nicely picked up Allan.

I still find it hard to believe that this member is for real! As was suggested before it might be just someone trying to wind us up with no other goal than that. Anyway now Allan has their IP address at least they are not annonymous.  ::) Saddo.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 16, 2012, 08:19:58 am


   Morning DM ....... and Welcome Steve and many thanks for the support ....... yes sadly I find being in the northern hemisphere on average, more friendly ...... The values we were taught growing up just don't seem to be world wide ..... I married an English Girl in OZ and could not fathom her inability to trust just about anybody ....... till I moved and lived in England for a few years .....House has been done once, the car 3 times and mugged at a hospital car park with a 5 yr old by my side .......all in 5 years ..... now I understand my wifes upbringing

   Don't think this is the norm (in the Forum) ...... over the last few weeks, there's been a particularly sour note filtering across the forum ..... I,m sure DM, Absic and runn3R will have it sorted by end of business today ......enough of that though......a Karma for your support though  ;)

  A Kiwi in Indonesia :o ..... what the hell you doing there buddy ?

  Aussie Allan
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Steve on January 18, 2012, 03:55:06 am
Hi Allan,
             Yes I'm a kiwi In Indonesia and been here just over 10 years.I am involved in off shore safety and survival training and the company also provides vessel support for off shore seismic surveys.I just build computers for speed and benchmarks,never using them anywhere near their capabilities.All the best.

                             Steve
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Dark Mantis on January 18, 2012, 07:21:53 am
I have had talks with the Gigabyte and would like to post the general points that came out of the conversation. The member Judith Howarth wrote these three sentences
Quote
“if you had just paid $1500.00 plus dollars for a state of the art computer”

”if I do that, I violate the service contract on the machine”

”this particular manufacturer does not take phone calls, and has absolutely no service dept”

which actually contradict each other. It’s hard to believe some PC manufacturer which assembles state of art PC and binds users with mysterious service contracts does not have any service / after sales dept. The user then blames Gigabyte so much but first of all her main point of contact should be her PC vendor.

AussieAllan was 100% right when he wrote:
Quote
"you have consumer rights .... exercise them. You have had a bad experience with a shonky system builder ....not a motherboard manufacture"

I wrote that if she had a problem with her board she should take legal advice whereas what I should have said is ““I would suggest that you consult a lawyer regarding your problem with your PC” – as consumer rights affects the whole product (PC) she bought.

As Judith Howarth resides in the USA she should be using a US forum such as TweakTown not this one as this is for the UK and Eire resdients use primarily. She may well have already been there as she stated
Quote
“I have already provided these specs to a Gigabyte rep on the phone.  He took them and when he got back to me,

it went nowhere.  ... the rep took my name and said that he was going to run tests on that particular configuration.”

She can contact Gigabyte USA through GGTS also and another post of hers
Quote
“Furthermore if no company rep cares enough to let their input into the discussion”
again she should use the USA forum or GGTS for contact. Possibly that was where she talked to the Gigabyte rep on the phone.

Judith Howarth said
Quote
“since Gigabyte changed the way features on the board work with the F7 bios, due to these boards catching fire”
This was absolutely incorrect as there was only 1 board that suffered due to this (BTW exchanged to brand new and better specs MB model together with new better CPU and RAM), so using plural is not reasonable there. But indeed Gigabyte still advise to use the newest bios for this problem which can happen only when MB is extremely overclocked. Gigabyte announced it at USA website and our forum too (I can provide with the appropriate links if needed). They don’t know anything about F7 bios to be the problem of limitation of any bundled software functioning but if it happens then should be examined by appropriate Gigabyte branch.

The company also would like to say that they agree 100% with (kiwi) Steve's post
Quote
“These people give their time and effort to help fellow pc builders,enthusiasts,etc that have a problem.

They do it with a good heart,unselfishly trying to assist others.They definitely do not give bad advice

knowingly. I feel that Aussi Alan deserves an apology from you.I understand how annoyed you must be but your

anger and annoyance should be directed to the seller,not the guys here on the forum.”


I think that clears up this thread and hopefully stops this waste of what could have been much more productive time.



Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 18, 2012, 08:13:07 am
   Very spooky DM that, that was your 16,666th post   :o .... I am glad that people including Gigabyte have been so post-active in this matter but saddened that it went South this way in the first place..... Hopefully we all learnt something from the kafuffle

  Steve .... make sure you keep in touch and add your specks to your sig .... people are always interested in new members and what there up to.....are you running air or water ?

  Interesting job you have there too, I just had one of my Aussie mates in the UK at the end of his training course in Austria I think it was .... works as ground crew servicing Helicopters, new Copters coming on line operating out of Darwin and Timor (Gas ,Oil)   required a familiarization tour for 3 weeks all expenses paid for........... he said ..........Thank you very much  ;D

  And thank-you to "FatMan" as well .... It's nice to know people out there can recognize right from wrong and show there names in support!

  Again , thanks to all concerned ....  both Forum support staff and members  ;)

  Aussie Allan   8)

  
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Ben on January 18, 2012, 11:38:54 am
hey guys just got home from doing some crabbing , when I read this thread, where do these people come from?

Mind you I remember reading a while back on a different forum ( I like cruising) they had a thread 100 pages long it had something to do with graphic cards.

Whoever he/she/it was, hope their gone, Helium eh? where I work we use it to test our rubber liners for our Submarine batteries.

I understood everything you put down 'AA', even though I never use any software included with hardware unless deemed necessary, & even then I check it out on forums.

Ben.

PS.

Keep up the good work guys.

PPS.

We only managed 12 blueys a piece, they where 8 of us.
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Fatman on January 18, 2012, 11:59:18 am
Bravo to all who did their best. At the end of the day we are all just ordinary folk who help one another because we like it. Unfortunately it would seem that no matter how much we try, it just isn't enough, and, just unappreciated. I think a few of us came to a junction where we understand that some people no matter how well intentioned just can't be helped. Well, advice, whether it is erroneous or right is just that, advice. How that advice is taken is another thing. To be down right rude and abnoxious is uncalled for regardless if it is wrong or otherwise. I would think on the most part, people would be grateful for a response to a problem they put up in the forum, but, some just don't get it because they think they are always right. Well, if they are always right, why ask the question in the first place? I don't get it! I for one hope we NEVER see a thread like this again!
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 18, 2012, 12:10:16 pm
   I'm absolutely gutted for you with such a small catch  :D :D :D :D :D :D :D :D :D :D :D :D : 96 bluey's and 4 cases of Hahn Ice ...Mmmmmmmmmmmmmmmmmmmm ...god I miss that brew ...  :'( :'( :'( :'( :'( :'( :'( :'( :'( :'(

  Yes it was a highly technical fix that the recipient just could not get there head around .... life's too short .... Hope things a good for you Ben.

  Didnt know you were Navy ..... what base?

  Aussie Allan
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Dark Mantis on January 18, 2012, 12:28:02 pm
No problem with chatting but can we move it to the General  section and close this thread guys. ;)
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Aussie Allan on January 18, 2012, 12:44:56 pm
 
  I was thinking the same thought when I saw another reply .... :-X

  AA
Title: Re: Can't get the Smart 6 software to run on the new 2011 UD3 motherboard
Post by: Rolo42 on January 19, 2012, 05:25:43 am
Thanks for the admission that the affected software and hardware can not be made to work.  Of coarse I knew this at the outset, so I am not in any way surprised, as I am never wrong,
So your intent was just to lash out at passers-by...?

This stuff does work.  I've not had any problems with the three Gigabyte Z68 boards I've built and they are all overclocked (mine, my wife's, my friend's college kid).  I've likely built/repaired more computers than you've ever seen in your lifetime (and I don't even have the hubris that you have) and I'd be willing to help--but, you weren't looking for help and you're "never wrong".

In the time you spent bickering you could have gotten your computer running the way you wanted.

This has me laughing and crying:

I know how to overclock thru the bios. That is not the issue, the issue is that if I do that, I violate the service contract on the machine.
What do you think Smart6 (or any other overclocking utility) does?  It changes the CMOS settings!  If you are concerned about said contract then you need to leave well enough alone and just be an ordinary user, comforted by the contract's safety net that might have a chance at providing the level of expertise available to you here.

If you want to tinker with your PC and learn, then drop the silly notion that you are infallible (when you died for my sin, then we can talk about that), treat others with basic courtesy and respect--not necessarily the proverbial honey but keep the vinegar, drop the drama and then we can help you get your computer performing properly and quickly.

Do understand that you have free access to well-paid experts but not everyone is a said expert and nobody is never wrong.

Now, if you're still up for it, what is it that you want to do/desired end-state?  (sans anything non-technical)