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Other questions related to GIGABYTE => RMA and service => Topic started by: Tai2323 on May 18, 2012, 12:04:54 am

Title: Worst RMA Experience I have ever had.
Post by: Tai2323 on May 18, 2012, 12:04:54 am

Know this is the UK forum and I am in the US, but  I  could not find an Official US forum.
Anyways.
December 22,  I send the motherboard(1 year old) for the first RMA due to a POST error code of 1 long beep  3  short, indicating bad RAM or video.
I get it in reasonable time in mid January

Boot it up, same POST error code, tried different RAM, same error code, tried a different graphics card, same error code (Al RAM/graphics card works  in other PCs)

So I contact them back,  they said they will pay shipping back to their  place, took a long time for me to get the label
I get it back, sold it to someone. The same day they  got it, they emailed me and had the same exact POST error  code.

So I take it to a local PC shop to see if they can help me isolate the problem, and they tell me a  bad PCIE slot was  causing the POST codes.

So I sent Gigabyte an email, no response  at  all.
Send another, they tell me to call tech support, who I called, was on hold for 5 minutes, and then sent to voice mail.
I called again,  and they  couldn't help me.

So I email CS yet again, no response. Post on  the Facebook page, no  response, yet all "good" comments had responses within hours.
So I file a complaint to the BBB, 6 days after they received the complaint they finally respond telling me to call or email  some guy.
I email him,
3 days today no  response,

And what kills me the most is I was told and I quote

Quote

The replacements were fully tested prior to shipping by our engineers.

If that is the case,  when I sent my first RMA out, the engineers should of failed the motherboard to being shipped,as they accepted the second motherboard.

Title: Re: Worst RMA Experience I have ever had.
Post by: runn3R on May 18, 2012, 08:18:14 am

Hi

Sorry to hear about it. I have passed this complaint to our US branch, they should contact you.

Title: Re: Worst RMA Experience I have ever had.
Post by: Dark Mantis on May 18, 2012, 08:58:26 am

It does sound like you had a bad experience and certainly something that should never have happened. I can only speak for our local UK centre but they are excellent. The thing is anyone can make a mistake but it would seem that in your case it was compounded.

There is a US forum called TweakTown and it is available here :

http://forums.tweaktown.com/gigabyte/

Hopefully it will be sorted out properly this time to your satisfaction with no more problems.

Title: Re: Worst RMA Experience I have ever had.
Post by: Tai2323 on May 18, 2012, 06:18:23 pm

Thanks for your input, I got a response today.

I did like the board I had at the time  GA-870A-UD3, preformed great for what I paid for it.
But now he is asking for an invoice through the message, so it looks like it might work out.

And I saw TweakTown, but it looked to be more for Tech support. thanks though.

Title: Re: Worst RMA Experience I have ever had.
Post by: Tai2323 on May 19, 2012, 01:57:22 am

And thanks to Chuck at Gigabyte USA, I am getting my refund as soon as I ship out  the motherboard,
 thanks again.

Title: Re: Worst RMA Experience I have ever had.
Post by: Dark Mantis on May 19, 2012, 08:36:15 am

Well I am glad to hear that everything is resolved satisfactorilly.  ;)