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Other questions related to GIGABYTE => RMA and service => Topic started by: arknor on August 20, 2012, 11:01:33 pm

Title: RMA and sent a LESSER card .......
Post by: arknor on August 20, 2012, 11:01:33 pm: I RMA'ed a 460GTX with 1gb of memory and a 256bit memory bus.....

I receive a card that looks the same as my old one, it has a sticker indicating its a 1gb model....

yet GPU-Z shows it as a 768mb card with a 192bit memory bus? WTF?

did you take all the stickers and serial number from my 1gb card and slap them on a 768mb card and send it to me?

will this be rectified? I dont want a 768mb card I want one equal to what I sent you , nearly every game uses around 1gb these days 768mb cards dont cut it.. It's also not what I paid for when I bought the card.

(http://gpuz.techpowerup.com/12/08/20/h04.png)(http://i.imgur.com/eCdE8.jpg)
only 24 rops so obviously not a 1gb card as it should have 32

nvidia control panel shows it as 767mb
Title: Re: RMA and sent a LESSER card .......
Post by: arknor on August 21, 2012, 11:28:25 am: Your RMA team are claiming my own card was repaired and sent back to me.

they believe OCUK sold me a 768mb model with a 1gb model sticker on the card.

they are claiming your cards dont have stickers its laser printed onto the pcb but it was not like this 2 years ago.

GO AND LOOK AT ANY REVIEW OF THE GIGABYTE 460 THEY ALL HAVE A STICKER"! ITS HOW YOU USED TO DO IT....
Title: Re: RMA and sent a LESSER card .......
Post by: arknor on August 21, 2012, 02:22:58 pm: physically it has all the memory chips of a 1gb version as I can see them between the gap of the heatsink and the PCB.

I've also started having lockups again with this card

your RMA team seems happy to leave me with a 1gb card thats beeing detected and 768mb...

I'm certainly not happy
Title: Re: RMA and sent a LESSER card .......
Post by: runn3R on August 21, 2012, 03:09:16 pm: Thanks for letting us know. We are checking internally now.
You will be contacted by our RMA dept asap
Title: Re: RMA and sent a LESSER card .......
Post by: arknor on August 21, 2012, 03:53:55 pm: Your RMA team are now going to arrange a collection so they can check the bios and memory bus.
Title: Re: RMA and sent a LESSER card .......
Post by: runn3R on August 21, 2012, 04:00:01 pm: Good, please let us know the result afterwards.
And sorry for the problem happened with our product
Title: Re: RMA and sent a LESSER card .......
Post by: arknor on August 21, 2012, 06:17:32 pm: its definitely an odd one!

I cant work out how a card that physically has
1gb memory
256bit bus
32ROPS

can turn into a
768mb
192bit bus
24 rops model just from the core being replaced , as far as i can find out the exact same core is used in all the different versions of the 460..

ive also had it confirmed that gpuz on windows 7 with the most recent nvidia drivers does detect the 1gb cards as what they are so its very strange.

http://forums.overclockers.co.uk/showthread.php?t=18434486
Title: Re: RMA and sent a LESSER card .......
Post by: arknor on August 30, 2012, 01:16:36 pm: the issue seems to have been resolved and i have been sent a replacement card which should be exactly the same as the one I RMA'ed in the first place.

I have not yet tested the card but the model numbers , revision etc look good
Title: Re: RMA and sent a LESSER card .......
Post by: Dark Mantis on September 03, 2012, 07:46:11 am: Hi arknor

I have only just seen this thread but I am glad to see that it seems to have been finally sorted out properly for you. Sounds extremely weird though. :-\