Official GIGABYTE Forum
Other questions related to GIGABYTE => RMA and service => Topic started by: profquatermass on December 11, 2009, 11:47:25 am
-
I emailed returns@gbt-tech.co.uk on the 6th Dec as directed by officials on this forum and included full details and a copy of my invoice.
But I've not received any feedback yet.
I also tried the 'global technical service' but that seems worse than useless
How long does it take to get a RMA to get issued?
I'm currently ill and I need a computer to do what little work I can do.
UPDATE: Seemingly because I added a .pdf attachment it went into their junk box and they didn't check their email junk boxes. Naughty gigabyte!
Still, I've been promised a RMA form soon.
-
Hi profquatermass
After double checking we found the reply from our RMA dept which has been sent to you on Mon, 7 Dec.
It has been forwarded to you a few minutes ago by email.
BTW no need to attach any invoice for standard RMA claims
-
Thanks I got todays copy and now sent it back to you.
BTW, who's cute idea was it to use a Microsoft excel file to get basic customer info rather than use say a simple online GET/POST form?
I had to dig up and install a copy of open office. We don't all use Microsoft products. ;-))
Certainly the wildest looking spreadsheet I've seen in a very long time. ;D ;D
-
(...)
BTW, who's cute idea was it to use a Microsoft excel file to get basic customer info rather than use say a simple online GET/POST form?
(...)
We have online RMA system only for business customers available through our Partner website (http://partner.giga-byte.co.uk/).
-
Still no sign of my RMA being processed.
Its been several days since I sent the form back to you guys.
What's up? ???
-
Hi
our RMA dept has sent you (stuart@....) 2 emails with RMA number:
1-st on Monday at 8:19 AM
2-nd today at 9:35 AM (it was re-sent, due to your email from Mon evening)
Please check your anti-spam folder.
If you still do not find these emails then contact me by PM, thanks.