Official GIGABYTE Forum

z97x-sli Rear IO USB Ports Not Working?

RedX3

  • 2
  • 0
z97x-sli Rear IO USB Ports Not Working?
« on: July 14, 2015, 04:47:24 am »
Just built my new PC, its been a while (a decade), since I last built one. Everything booted up fine, windows installed fine, no errors. When I went to use the rear USB IO Ports, none of them work, had to use the USB Headers that are on the front of my computer case.

Am I missing something simple? Did I miss plugging something in? Is there a BIOS setting I need to change or something in the device manager?

Would also like to add that I bought this motherboard refurbished, so I would really like to know if its a hardware issue or if its on my end. Any help would be appreciated.

shadowsports

  • 2256
  • 67
  • Xbox One, Drives STI, Use QVL RAM For Best Results
    • Gigabyte US
Re: z97x-sli Rear IO USB Ports Not Working?
« Reply #1 on: July 14, 2015, 03:22:06 pm »
Verify your BIOS settings, but there are no settings that disable the rear ports exclusively.  There is nothing to "plug in" with onboard USB.  Have a look at Device Manager.  What do you see under the "Universal Serial Bus" controller heading?  Any issues there?
« Last Edit: July 14, 2015, 04:00:42 pm by shadowsports »
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

RedX3

  • 2
  • 0
Re: z97x-sli Rear IO USB Ports Not Working?
« Reply #2 on: July 14, 2015, 06:11:43 pm »
Didn't see any errors in device manager but I'm not Completely sure what I am supposed to be looking for under the USB section. Also went to the gigabyte website and downloaded all the drivers I could find.

Looked at the box the mother board came in again. Said "return due to defective ports" or something along those lines. Seems like if it was returned due to defective ports they would check it out before selling it again.

shadowsports

  • 2256
  • 67
  • Xbox One, Drives STI, Use QVL RAM For Best Results
    • Gigabyte US
Re: z97x-sli Rear IO USB Ports Not Working?
« Reply #3 on: July 15, 2015, 05:36:17 am »
Looked at the box the mother board came in again. Said "return due to defective ports" or something along those lines. Seems like if it was returned due to defective ports they would check it out before selling it again.

I doubt it.  I'd say you bought a lemon.  Replace it with identical board or move to another model. 
« Last Edit: July 15, 2015, 05:37:40 am by shadowsports »
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW