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GA-MA770-US3, crashing

DSofa

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GA-MA770-US3, crashing
« on: April 30, 2011, 12:33:23 am »
Hello everyone.

I'm not a computer expert, but I know some basics. I bought a new computer. These are the components I got.

Motherboard: GA-MA770-US3
Processor: AMD Phenon 9500 Quad Core ~2.2GHz
Graphic: ATI Radeon HD 3850, 512MB
RAM: Kingmax DDR2, 2GB, 800MHz
HDD: SEAGATE Barracuda 640 GB, 7.200rpm, 32 MB
Power: ATX Xilence 600W

Computer runs fine, everything works properly, unless I start playing some game. After a while (its random) but usually around 10-20minutes in game, whole PC crashes. PC still runs and everything is under power, but I don't have any display, its a simple black screen (monitor is still working).

When I try to reset it, this is important, I can't. Reset button doesn't work. I need to hold shutdown button for few seconds until it completely shuts down. After that I can turn it on again, and it works normally.


I have no idea whats causing this. I should make note, it only happens during games, and only on certain games. For example when I play Voyage Century (its an mmorpg) or Unreal Tournament 2004 it never crashes, not even once. Soon as I run something like Half Life with better graphic, PC just crashes after some time.

I'm suspecting it might be a graphic card problem, but i don't see a connection between reset button and graphic card. I have latest drivers for everything, I tried rollbacking graphic drivers, but nothing helps so far.

I should also make a note, all fans are working properly and all temperatures are fine, except southbridge on motherboard, it burns at 80C. I'm not sure is that normal for this motherboard or is it a real problem.


Any suggestions, thoughts, experiences is highly appreciated. I'm going on vocation, I wont be online next week, I expect to see some thoughts and suggestions when I come back.

Thank you in advance.  ;)
« Last Edit: April 30, 2011, 12:34:43 am by DSofa »

Dark Mantis

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Re: GA-MA770-US3, crashing
« Reply #1 on: April 30, 2011, 07:47:15 am »
Hi and welcome to the Gigabyte Forum.

These boards often seem to suffer with a rather hot chipset and often people find it helps to either replace the heatsink or add a dedicated fan to cool it. The problem does sound heat related.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

DSofa

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Re: GA-MA770-US3, crashing
« Reply #2 on: May 08, 2011, 06:08:58 pm »
I'm back from vocation.


So.. this is my board. Could this blue thing on northbridge which says "Gigabyte" cause overheating? It looks like it reduces air flow on heatsink causing it to overheat.





It looks like every motherboard have that blue thing, but why would the producer put it on heatsink if it causes problems?

Also, how can I add fan to chipset?