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Motherboard Z87X-D3H - Audio problem

5a2v0

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Motherboard Z87X-D3H - Audio problem
« on: January 11, 2014, 06:22:08 pm »
Hi, I write from Italy, so excuse me for my bad english.
I bought a Z87X-D3H on October 2013. For the first month everything worked normally, but now i have this problem:

From the speakers I can't hear anything !! I tried with other speakers but nothing changed. If I turn up the volume to max and play an mp3 I can hear a very very low sound only from one speaker !!
All drivers are installed !! I tried a format and a clean install of Windows 7 x64 with reinstall all drivers but nothing changed !!
If I plug an HDMI cable to motherboard and select the tv over hdmi as "default output" for audio, I can hear sound normally  from tv's speakers !!
I tried a BIOS update from F5 to F7 but nothing.
I tried also to umount and then remount the mainboard from the case but nothing.

So, only the audio over 3,5mm jack have the problem !!!
What can be ?

dmdilks

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Re: Motherboard Z87X-D3H - Audio problem
« Reply #1 on: January 12, 2014, 06:34:35 am »
I'm not yes this will work but go into the bios and change the Audio Controller from auto to enabled.
X299X Aorus Master, i9-9940x-3.30Ghz, 64gb G-Skill DDR4-2400, MSI RTX-3070 8GB, Cooler Master case, Thermal-take PSU 850w, 1-M2-NMVe SSD-512gb, 3-Pny 1TB SSD, 2-WD Raptors 1TB, Win 10 pro 64bit, Asus 35" 144Mhz Monitor.

5a2v0

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Re: Motherboard Z87X-D3H - Audio problem
« Reply #2 on: January 12, 2014, 10:12:52 am »
Tried... Enabled or Auto is the same...windows recognize the audio realtek but no sound...

If i set disables i have no realtek output...

Fault realtek chip ?

dmdilks

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  • "If it isn't broke don't fix it"
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Re: Motherboard Z87X-D3H - Audio problem
« Reply #3 on: January 12, 2014, 12:59:39 pm »
It does sound like it and I would RMA the board. When you plug in the HDMI you are working off of the video card sound.
X299X Aorus Master, i9-9940x-3.30Ghz, 64gb G-Skill DDR4-2400, MSI RTX-3070 8GB, Cooler Master case, Thermal-take PSU 850w, 1-M2-NMVe SSD-512gb, 3-Pny 1TB SSD, 2-WD Raptors 1TB, Win 10 pro 64bit, Asus 35" 144Mhz Monitor.