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Gigabyte Z97X Gaming 7 onboard Ethernet port not working

Gigabyte Z97X Gaming 7 onboard Ethernet port not working
« on: August 18, 2017, 04:08:57 am »
I have a Gigabyte Z97X Gaming 7 rev 1.0.

These boards have an inbuilt Atheros Killer E2201 LAN port.

For some unknown reason the on board Ethernet doesn't recognise at all with Windows. I can't install the drivers because the installer says it can't find any appropriate hardware. Nothing appears under device manager, even as "unrecognised".

I have checked the UEFI settings and made sure that on board Ethernet is set to "enable"

What can I do to get it to work?

Perhaps I got a faulty board?

Re: Gigabyte Z97X Gaming 7 onboard Ethernet port not working
« Reply #1 on: August 18, 2017, 03:06:21 pm »
Some questions,

  • Are you able to post a list of all your hardware?
  • What version of Windows are you running?
  • Is it a clean installed performed on this motherboard?

If you are using Windows 7, sometimes you need to install the Intel Chipset drivers along with the ME driver first.
You can also try this for Windows 10.

Link to drivers here

In device manager if you don't get the exclamation mark showing for LAN / unknown ethernet device the drivers will never install.

Any other issues with the board, things crashing or just the LAN not working?
My PC is evolving

Re: Gigabyte Z97X Gaming 7 onboard Ethernet port not working
« Reply #2 on: August 28, 2017, 03:14:12 am »
Hi ElectroStingz,

Thanks for the reply.

Even after I tried installing the IME drivers, the Ethernet interface doesn't detect.

The drier installer for the Ethernet drivers won't proceed because it won't detect the ethernet.

Could this be a hardware failure? The rest of the board functions fine otherwise.

Re: Gigabyte Z97X Gaming 7 onboard Ethernet port not working
« Reply #3 on: August 28, 2017, 12:12:52 pm »
Maybe a hardware issue but it could occur due to other reasons.
If you check device manager and it is not showing something is wrong. <Did you try this?

If the Windows install was from a previous motherboard it can cause such issues, not so much on Windows 10 but doing a clean install is the way to rule this out.

Memory addressing can hide hardware or cause it to stop working, if you have 2 memory sticks try swapping them around.

Other hardware installed in the board can also cause conflicts, PCI-E cards?
My PC is evolving

 

anything