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12GB of RAM installed, only 8GB available

hatcat

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12GB of RAM installed, only 8GB available
« on: April 29, 2016, 01:04:07 pm »
Although there are 12GB of RAM install on my motherboard, Windows 10 is only reporting 8GB, and the BIOS cryptically reports only four of the six memory slots are enabled.  How do I enable the other two memory slots?  Is this an error or a fault?  Do I need a new motherboard?  Is it a BIOS setting that I can't find?  How could I find this out from documentation?

Board: Gigabyte Technology Co., Ltd. X58A-UD5 Rev 2.0
Bus Clock: 133 megahertz
BIOS: Award Software International, Inc. FA 04/20/2010
Windows 10 Professional (x64) Version 1511 (build 10586.218)
Boot Mode: BIOS (Secure Boot not supported)
2.85 gigahertz Intel Core i7 930

8192 Megabytes Usable Installed Memory

Slot 'A0' has 2048 MB
Slot 'A1' has 2048 MB
Slot 'A2' has 2048 MB
Slot 'A3' has 2048 MB
Slot 'A4' has 2048 MB
Slot 'A5' has 2048 MB

Thanks in advance,
Guy

shadowsports

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Re: 12GB of RAM installed, only 8GB available
« Reply #1 on: April 29, 2016, 02:13:46 pm »
Is the memory all matched?  Same brand, spec, speed, etc...  Have you tested each stick individually or in pairs of 2?  At the very least tested the 2 that don't appear to detect in BIOS?
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW