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GA-EP45-DS4 Motherboard

stokey

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GA-EP45-DS4 Motherboard
« on: April 13, 2010, 12:59:21 pm »
I'm brand new to this forum so I'm not completely sure if I'm posting this in the right section...but here goes!

Whilst working on my computer a few weeks back my computer randomly stopped working, I tried turning it on again but it would power up.  So I replaced the power supply and its still not working...so it turns out that its my motherboard. 

I just have a few questions I hope somebody could help me with.

Would I still be covered under warranty?

If so how would I go around contacting Gigabyte about a possible repair or replacement?

And finally how long on average does it take from the sending of the parcel to receiving the repaired part typically?


I tried having a look for this information but I wasn't completely sure, so I was hoping somebody here might be able to lead me in the right direction.

Thanks in advance.

absic

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Re: GA-EP45-DS4 Motherboard
« Reply #1 on: April 13, 2010, 01:34:52 pm »
Hi,

If you are in the UK and your board is less than 12 months old your first port of call should be the shop (this includes on-line retailers) that you purchased it from.

If it is older than that or you bought it from a private seller then you will need to RMA it to Gigabyte (I believe there is a £10 fee for this + You will have to pay postal charges) for more details and to get an RMA number you should send an e-mail here: returns@gbt-tech.co.uk

This thread might also help. http://forum.giga-byte.co.uk/index.php/topic,85.msg369.html#msg369

I have not got first hand experience as to the speed of returns where boards are RMA'd but, from what I have read in various posts, it is usually pretty quick. Check this thread: http://forum.giga-byte.co.uk/index.php/topic,1222.0.html for one example

Hope this helps and ATB
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.