Official GIGABYTE Forum

GA-H270-Gaming 3: NVMe SSD M.2 disk randomly not being recognized (960EVO)

Hi,

I'm having a very tough time trying to figure out this out.
There's nothing else connected apart from RAM, SSD, PSU and CPU.
This is my second EVO and same issue. It seems that the disk randomly dissapears from the BIOS. At first the disk seems ok and I managed to install Win10 and even to do stress tests. All seemed fine and very, very fast.

But as time goes by I get random reboots and the BIOS does not see the disk until I clear CMOS and start again over.
I tried everything, secure erase and reinstall Win10 in several modes (secure boot, CSM support, Win9/10 feat., etc). I even left a fan above the disk just in case it was something related to extreme thermal trothling.
Now I cannot even intsall Win10 because of the reboots I get along this process.

I ordered a PCIe to M.2 adapter just to test another socket (which is a non-sense because this MB brings along two M.2), as long as PCI lanes are the same. That is my last shot.

I know that this disk is officially supported for this MB, but official support from GA did not even answered me.

Any idea? Have you ever seen/read this before for H270-NVMe (because I can't find similar cases to help me)?

Regards.

P.S.:
Working with:
Latest stable BIOS (F4)
Latest firmware on 960 EVO
Thermaltake SMART DPS G 500
i5-7600
Kingston HyperX FURY DDR4

shadowsports

  • 2258
  • 67
  • Xbox One, Drives STI, Use QVL RAM For Best Results
    • Gigabyte US
The lower m.2 port is preferred for single "disk" operation.  Which are you using?
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW