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Smart Manager will not open

Smart Manager will not open
« on: October 31, 2017, 04:53:59 am »
My laptop has being having serious overheating issues and I have been trying to use smart manager to change the fan speeds. However, whenever I try and open it nothing happens. ShowSM.exe shows up in my taskbar as working but no window shows up allowing me to enter the manager. I have also tried updating smart manager through smart update but norton tells me that a "Heuristic Virus" has been found and blocked. When I exclude the program, nothing happens and the update says check your network connection, before closing. If it helps I have a P35x V6

Re: Smart Manager will not open
« Reply #1 on: December 13, 2017, 04:15:14 pm »
My laptop has being having serious overheating issues and I have been trying to use smart manager to change the fan speeds. However, whenever I try and open it nothing happens. ShowSM.exe shows up in my taskbar as working but no window shows up allowing me to enter the manager. I have also tried updating smart manager through smart update but norton tells me that a "Heuristic Virus" has been found and blocked. When I exclude the program, nothing happens and the update says check your network connection, before closing. If it helps I have a P35x V6

I have the same problem. If you will find solution, let me know.

shadowsports

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Re: Smart Manager will not open
« Reply #2 on: December 14, 2017, 01:50:57 pm »
When a 3rd party AV program that uses heuristics to block suspicious programs or activity, the only way to allow the program to run is to create an exception for the executable or directory.  AV programs that use this form of risk detection are not perfect and can, in some instances flag legitimate software as being bad when there is nothing wrong with it.  The issue can also resolve itself when new definitions are released by the vendor.

Create an exception or chose a different AV software.  Windows Defender or AVG Free both work great.   
« Last Edit: December 14, 2017, 01:53:46 pm by shadowsports »
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Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-36, GTX 660 FTW, Intel SSD, 2TB RAID1, W10 1803
Coming soon: Z370-Gaming7 \850w, 8700K, 32GB LPX 3200, GTX 1080, 960 Pro m.2, W10

Re: Smart Manager will not open
« Reply #3 on: December 15, 2017, 07:51:05 pm »
When a 3rd party AV program that uses heuristics to block suspicious programs or activity, the only way to allow the program to run is to create an exception for the executable or directory.  AV programs that use this form of risk detection are not perfect and can, in some instances flag legitimate software as being bad when there is nothing wrong with it.  The issue can also resolve itself when new definitions are released by the vendor.

Create an exception or chose a different AV software.  Windows Defender or AVG Free both work great.   
Tried to disable Anti visurs  and made exception for that directory. Problem is still there. I am sure that it is not AV problem.  I saw  more topics about it in other forums, but nobody get a solution  yet.

shadowsports

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Re: Smart Manager will not open
« Reply #4 on: December 26, 2017, 01:45:59 pm »
Try restarting the computer in Safe Mode and see if the program can be started/executed this way?
Z97X-UD5H (F8) \RM850w, 4790K, 16GB Vengeance, GTX970 FTW SC, 850 Pro's RAID0, 1TB WD, W10 1803
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-36, GTX 660 FTW, Intel SSD, 2TB RAID1, W10 1803
Coming soon: Z370-Gaming7 \850w, 8700K, 32GB LPX 3200, GTX 1080, 960 Pro m.2, W10

 

anything