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Gigabyte X399 Aorus 7 gaming rebooting on waking from sleep.

boing

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Gigabyte X399 Aorus 7 gaming rebooting on waking from sleep.
« on: December 19, 2018, 09:46:42 am »
I have a problem that just started yesterday, when I put my computer to sleep and try to wake it the system does a full reboot (and obviously dumps all my work) the specs are below, the only major software update was to the latest Win 10 build (1809) a couple of days ago plus Aorus gaming engine and RGB fusion to the latest versions. My Mobo is giving me an A5 error code which seems to be -"Issue reset during SCSI initialization process"

Could anyone point me in the right direction? I'm at a loss.

CPU: Threadripper 1950x
Mobo: Gigabyte X399 Aorus 7 gaming
GPU: Nvidia geforce GTX 1080 TI
RAM: 32gb G-skill F4-3200C14Q-32GFX
OS: Win 10 64 bit 1809 build
PSU: Seasonic Prime gold SSR-750GD

geekyadz

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Re: Gigabyte X399 Aorus 7 gaming rebooting on waking from sleep.
« Reply #1 on: December 20, 2018, 06:50:49 am »
Sounds more like a hard drive/ssd issue.

What is the make/model of the hard drive?/ssd
Nothing to see here, move along....

boing

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Re: Gigabyte X399 Aorus 7 gaming rebooting on waking from sleep.
« Reply #2 on: December 20, 2018, 01:13:11 pm »
There are a couple of M2 drives a Samsung 960 EVO 500Gb and 1Tb. I upgraded to the latest drivers but it's still doing a full restart on waking from sleep.

shadowsports

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Re: Gigabyte X399 Aorus 7 gaming rebooting on waking from sleep.
« Reply #3 on: December 20, 2018, 02:17:46 pm »
Sounds more like a hard drive/ssd issue.

What is the make/model of the hard drive?/ssd

I agree with geekyadz.  Likely related to firmware or driver.  Updating your storage driver might not be enough. 

Download Samsung magician and see if the drives FW is up to date:

https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

Also be willing to try an (earlier or later) version of your video driver.  If you are overclocking CPU or memory, disable while you troubleshoot.

Further, review your system event viewer for errors which related or correlate to the behavior.  They might not appear of the system crashes and restarts when you resume, in that case, try disabling automatic restart and see if the system remains in a failed state which might provide more information on screen. 
Z97X-UD5H (F8) \RM850w, 4790K, 16GB Vengeance, GTX970 FTW SC, 850 Pro's RAID0, 1TB WD, W10 1903
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-36, GTX 660 FTW, Intel SSD, 2TB RAID1, W10 1809
Phone: Android "Pie"

boing

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Re: Gigabyte X399 Aorus 7 gaming rebooting on waking from sleep.
« Reply #4 on: December 20, 2018, 07:45:41 pm »
I removed RGB Fusions and Aorus engine and tried but it's still restarting. How do I disable automatic restart?

boing

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Re: Gigabyte X399 Aorus 7 gaming rebooting on waking from sleep.
« Reply #5 on: December 20, 2018, 08:15:01 pm »
Uninstalled the graphics driver but it's still happening,  reinstalled Nvidia drivers and still happening.

boing

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Re: Gigabyte X399 Aorus 7 gaming rebooting on waking from sleep.
« Reply #6 on: December 20, 2018, 09:04:09 pm »
Think I got this sussed, traced the problem to ntoskrnl.exe and one of the recommended solutions was to roll back any recently installed drivers, suddenly remembered I'd upgraded my M2 Samsung drivers so I rolled back and the problem is gone!

shadowsports

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Re: Gigabyte X399 Aorus 7 gaming rebooting on waking from sleep.
« Reply #7 on: December 21, 2018, 02:22:30 pm »
Good news.  Glad you figured it out. 

For future..  disable Automatic Restart...

Control Panel > System > Advanced System Settings (left nav pane) > Advanced Tab > Settings Button (Start Up and Recovery Heading) > System Failure (Heading), un-check "Automatically Restart" > Press OK

Good work!
Z97X-UD5H (F8) \RM850w, 4790K, 16GB Vengeance, GTX970 FTW SC, 850 Pro's RAID0, 1TB WD, W10 1903
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-36, GTX 660 FTW, Intel SSD, 2TB RAID1, W10 1809
Phone: Android "Pie"

boing

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Re: Gigabyte X399 Aorus 7 gaming rebooting on waking from sleep.
« Reply #8 on: December 21, 2018, 02:52:18 pm »
Cheers, I'll make a note of that.