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Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp

Tomala

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Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
« on: September 10, 2019, 10:50:59 pm »
Hi.

A month after the purchase, the pump started making a sizzling and buzzing noise, which is unbearable especially at night.
Recorded by phone so please turn up the sound will be heard even clearer.

Link to Video on Youtube :

https://www.youtube.com/watch?v=09z6T7vfnx4

shadowsports

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Re: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
« Reply #1 on: September 11, 2019, 03:04:18 pm »
If the card is defective and only a month old, you have an RMA option. 
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 2080 FTW3 Ultra, 960 Pro_m.2, W10 1903
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Tomala

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Re: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
« Reply #2 on: September 11, 2019, 05:20:02 pm »
Yes I know.
The card is currently on Rma in Germany because it is from German distribution we will see what they answer.

Tomala

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Re: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
« Reply #3 on: September 25, 2019, 07:57:42 am »
Haha.
The service said that the pump works normally and does not make noise, this is what they wrote me quotes:

Dear Sir/Madam,

there is no warranty claim which was agreed that the card would be replaced. We do not replace any products for first RMA only repair. If you want a refund, please contact your original supplier of the graphic card. The test result claim that the sound of the water pump is on a normal noise level and not considered as defective.

Mit freundlichen Grüßen/Best regards,
RMA -Team


Here is the link to the new video on youtube like the pump buzzing and the pump making noise.

https://www.youtube.com/watch?v=zSE2q3C5a3s

I will publicize this matter wherever possible on youtube / facebook / twitter in various forums because I feel cheated for the card for which I paid 1,400 euros.
« Last Edit: September 25, 2019, 07:58:23 am by Tomala »

Tomala

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Re: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
« Reply #4 on: November 03, 2019, 09:13:49 am »
If the card is defective and only a month old, you have an RMA option.


This is the answer from German Gigabyte support:


Dear Sir/Madam,

There is no warranty claim which was agreed that the card would be replaced. We do not replace any products for first RMA only repair. If you want a refund, please contact your original supplier of the graphic card. The test result claim that the sound of the water pump is on a normal noise level and not considered as defective.

Mit freundlichen Grüßen/Best regards,
RMA -Team

They sent me the card without any explanation, they only replied when I asked for an e-mail and kicked me out of the chat and closed the chat.
THIS COMPANY IS ONE GREAT JOKE, I WILL NOT BUY ANY MORE FROM THIS COMPANY.

shadowsports

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Re: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
« Reply #5 on: November 08, 2019, 03:02:27 pm »
I agree. That doesn't sound normal.  I would pursue it further. 
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 2080 FTW3 Ultra, 960 Pro_m.2, W10 1903
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W10 1903
Z97X-UD5H \850w, 4790K, 16GB Vengeance, GTX 970 FTW SC, RAID0