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GIGABYTE AORUS AD27QD USB CABLE PROBLEM

GIGABYTE AORUS AD27QD USB CABLE PROBLEM
« on: December 08, 2019, 02:47:32 pm »
Hello everyone!


For some reason out of nowhere, my pc started not seeing the usb cable of the monitor. Because of this, i can't use OSD_Sidekick software anymore and i can't control the RGB lighting of the monitor through RGB Fusion 2.0 app. I tried plugging it out and in but it didn't work. I do hear the sound windows plays when you plug in a usb cable though. I have no clue as to what to do. I don't think the cable is broken because i'm hearing the sound. When i try to launch the software it gives me an error saying ''Please check if your USB cable is connected''. I'm pretty sure it is connected. I didn't even touch it since i set the monitor up. Please help me out, thanks.

Re: GIGABYTE AORUS AD27QD USB CABLE PROBLEM
« Reply #1 on: December 10, 2019, 11:02:38 am »
I've tried plugging the usb cable into other ports on my motherboard and I've also tried uninstalling and reinstalling the OSD_Sidekick software but the issue persists. I've would have tried another USB cable but one side of the cable is a unique socket (the part where you plug it into the monitor) and i don't have a spare one. I don't know where i can get another. Please if you have any guesses, it would help me immensely. Thank you.

Re: GIGABYTE AORUS AD27QD USB CABLE PROBLEM
« Reply #2 on: December 10, 2019, 12:33:26 pm »
I just learned that cable was not unique at all and i can buy it elsewhere. I will try this and update the post.

Re: GIGABYTE AORUS AD27QD USB CABLE PROBLEM
« Reply #3 on: December 17, 2019, 02:05:16 pm »
Update: Its now working after replacing the cable. My advise to anyone who might encounter this issue or any AD27QD user out there is be gentle with it. Try not to bend it or anything while managing the cable.

 

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