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Serial stickers has came off.

Serial stickers has came off.
« on: July 14, 2022, 12:18:41 pm »
I'm so frustrated with Gigabyte right now. I have 4 RTX 3090s turbos and I noticed when I cleaned the workstation that the serial stickers were gone. With a lot of searching and praying, I found the stickers blown out of the case.

The GPUs were full of grease and dust so I cleaned them and want to put the stickers back but there are 16 possible combinations.

On the PCB there is a unique ID sticker that was not affected by the grease and heat.

So I logged a ticket on https://esupport.gigabyte.com/ asking them if they would help pair the numbers so that I can reattach the serial numbers to the correct GPU.

But it has been weeks and no help.

is there another way to get help from someone at Gigabyte?

« Last Edit: July 14, 2022, 12:22:58 pm by jjziets »

Re: Serial stickers has came off.
« Reply #1 on: July 14, 2022, 12:27:55 pm »
well, just one small correction, 3 stickers were blown off one was still partly attached but I did not think it would be such an issue and did not mark that GPU. so after cleaning the gunk that has accumulated I now sit with 4 stickers and 4 GPUs. Why is there grease coming out of the GPU! And why did they put a sticker on an alimimum back plate that they clearly know is going to get hot!

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Re: Serial stickers has came off.
« Reply #2 on: July 18, 2022, 03:36:53 pm »
Greetings,
As far as I can recall, you are the first to mention this.  I am not aware of any card manufacturer that use grease on their cards.  Thermal paste yes.  Paste has a high heat threshold, and it would have to be overapplied or get extremely *hot* for a sustained period to come out.  Several of my cards have stickers with serial numbers on their backplates, but none have ever come off. Some are over 5 yrs old. 
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W10 21H2
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Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

 

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