shut down GGTS and support through forum?

[onemilimeter]

Yes I am alone (except Rui who answers notebook's questions) and quite busy indeed especially that I have also other duties except for this forum...

Exactly. Official technical support site is GGTS (GIGABYTE Global Technical Service):
http://www.giga-byte.co.uk/support-downloads/technical-support.aspx
or just:
http://ggts.gigabyte.com.tw/
P.S. Some sales and marketing questions can also be asked there.

OK, as I promised earlier in other topic (http://forum.giga-byte.co.uk/index.php/topic,2336.0.html) I have already started looking into this issue and I will reply soon. I will try to do it based on FIFO rule so this topic will be probably the first one: http://forum.giga-byte.co.uk/index.php/topic,1587.0.html

I think Gigabyte should shut down its official GGTS as its response is very slow. Perhaps Gigabyte should spend more money in this forum and hire few more guys to help runn3R.

That's great! Once runn3R is aware of the MARVELL SATA3 problem, I believe Gigabyte will give a stance soon...

[absic]

Perhaps Gigabyte should spend more money in this forum and hire few more guys to help runn3R

I'll second that, runn3R can't be expected to run this forum alone! 

[onemilimeter]

After watching this video, I think the Vice President of Gigabyte, Henry Kao, should read the posts in this forum regarding the problem of his so-called high quality X58 board.

[Dark Mantis]

Perhaps Gigabyte should spend more money in this forum and hire few more guys to help runn3R

I'll second that, runn3R can't be expected to run this forum alone!  

I also agree that it is more than a one man job (especially considering his other duties also) but you know how it is with this current economic climate, all firms are trying to cut back on expenditure rather than take on more employees. I know it doesn't always make sense and the old addage "you have to speculate to accumulate" is true as if you don't keep your customers happy with your service they will go elsewhere. Often I think that some of the big companies tend to think that they are so big that they can get away with shoddy customer relations.

[absic]

 I also agree that it is more than a one man job (especially considering his other duties also) but you know how it is with this current economic climate, all firms are trying to cut back on expenditure rather than take on more employees. I know it doesn't always make sense and the old addage "you have to speculate to accumulate" is true as if you don't keep your customers happy with your service they will go elsewhere. Often I think that some of the big companies tend to think that they are so big that they can get away with shoddy customer relations.

They seem to have enough money to pay for overclocking championships, even though they don't officially support overclocking of their products! Maybe this money could be re-directed here. 

[Dark Mantis]

Ah, there's always money for advertising Otherwise how would you let people know how well your boards work

[runn3R]

I have moved this topic out of Marvell's issue as it's totally different discussion in my opinion.

Thanks to All for you comments and suggestions, I appreciate.
I will talk to my boss about it  

[runn3R]

(...)I think Gigabyte should shut down its official GGTS as its response is very slow.(...)

As I have just checked the oldest non-replied questions from UK/IRL users on GGTS are dated 20 July (evening). So you can see the time of response has improved definitely. My colleague is doing his best  to satisfy those who need fast reply.

[Dark Mantis]

I am sure that the support staff do their best but obviously it depends on their workload. Where the forum wins out is that people can get an almost immediate answer(or at least aknowledgement) and know that the question is being looked at. This is where the Tech Support fall down, you get an automated email response and then nothing often for days or even longer at times. You just don't know if anything is happening and that gets people annoyed.

[absic]

I am sure that the support staff do their best but obviously it depends on their workload. Where the forum wins out is that people can get an almost immediate answer(or at least aknowledgement) and know that the question is being looked at. This is where the Tech Support fall down], you get an automated email response and then nothing often for days or even longer at times. You just don't know if anything is happening and that gets people annoyed.[/b

You've hit the nail on the head. When you have a problem you want to know it is being looked into and acted upon immediately even if there isn't an instant solution. An automated response doesn't give you this reassurance and at least with the forum you can sometimes get a quicker response to your problem.

[Dark Mantis]

PLus you have the total experience of the forum members to call on. Technical support is great for certain problems that are literally that - technical. But for more general worries and advice the forum is unbeatable.

[runn3R]

(...) This is where the Tech Support fall down, you get an automated email response and then nothing often for days or even longer at times. You just don't know if anything is happening and that gets people annoyed.

As I know automated response is used very seldom - only when the overload of tech support happens. In the most of replies the answer is provided for the question being asked.

I am sure that the support staff do their best but obviously it depends on their workload. Where the forum wins out is that people can get an almost immediate answer(or at least aknowledgement) and know that the question is being looked at.(...)

Definitely

(...) But for more general worries and advice the forum is unbeatable.

It is indeed

[Dark Mantis]

As I know automated response is used very seldom - only when the overload of tech support happens.

I think that you actually misunderstood what I was saying runn3R, I meant that when you first put in a request to the Tech Support you receive an "automated response" aknowledgement. Not that the question was answered by automatic means.

[runn3R]

OK, I see what you mean now. I haven't used GGTS from user's point of view for a very long time

[Dark Mantis]

OK, I see what you mean now. I haven't used GGTS from user's point of view for a very long time

You are very lucky It must be easier to chat in person.