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Gigabyte GTX470 and the nvlddmkm.

Strahd

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Gigabyte GTX470 and the nvlddmkm.
« on: August 05, 2010, 11:52:16 am »
Greetings,

it was about a week ago that I bought a new computer and I've been plagued with the "nvlddmkm stopped responding and has recovered" problem.
My system specs are as follows:
i7 930
Giel Value RAM 6x 2gb
Gigabyte GeForce GTX 470
Ga-X58A-UD3R
LC ARKANGEL 850W PSU
WD 500gb Black
WD 1500gb Green
Plextor BluRay Burner
24" Samsung screen (DVI) & 32" Samsung LCD TV (HDMI)
All of that beeing run by Windows 7 Pro 64bit

I have tried everything I can think of but I keep getting the "nvlddmkm stopped responding and has recovered" problem. When it happens twice, usually inside an hour, the machine reboots. I've ran every test i know of (memtest, prime95) and everything goes through but for the 3D Mark Vantage or any 3D app/game. So that led me to conclude that there's a problem with the graphics card so I tried all of the different drivers on Nvidia site for it as well as those on the windows update and the ones from the DVD that came with the card. So far those on windows update seem to be the most stable ones, there are weird things still happening such as screens going blank, crashing of apps but at least the machine does not reboot. Mind you every driver replacement has been done after a full format and windows reinstallation (I've never really trusted the uninstall proggys when it came to drivers). I've also been monitoring the temperature of the graphics board with SpeedFan and it does not go above 88 degrees cel.
Is there anything else I can do or try safe for the board replacement (I was waiting for a friend to bring a spare so I can try a different one)?

Dark Mantis

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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #1 on: August 05, 2010, 12:04:13 pm »
Well I think you've hit the nail on the head with your diagnosis but without a better driver there's not a lot you can do. Possibly the card is at fault but it is more likely the software. You did the correct thing by formatting each time( most of us wouldn't have bothered) because at least you know the installation is clean. The only thing I could recommend is to try clearing the CMOS first and then loading the BIOS optimised defaults before doing the format and reinstall. I really don't think it would make a difference but when you have tried everything else.
« Last Edit: August 05, 2010, 01:28:31 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

absic

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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #2 on: August 05, 2010, 12:10:08 pm »
You don't say which BIOS version you are using but sometimes a newer version might address this type of issue.

If you are running the latest BIOS for your board, it might be worthwhile contacting Gigabyte Support at: http://www.gigabyte.com/support-downloads/technical-support.aspx?ck=2 just to see if they are aware of a problem with this card/mobo combination.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Strahd

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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #3 on: August 05, 2010, 01:35:15 pm »
@Dark Mantis well I figured, since I have a new system and clean install anyway, it's prolly the same (time wise) trying to remove the drivers or reinstalling the windows and I did clear the CMOS but only the first reinstall.

@absic115
If I'm not mistaken I do have the latest BIOS on the mobo (not counting any beta versions) but will recheck when I get home. I have no idea about the BIOS on the Graphics Card though.

It's the weirdest and most persistent problem I had in the 14 years of assembling the blasted machines together...

Dark Mantis

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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #4 on: August 05, 2010, 01:39:10 pm »
I would definitley check on the firmware for the card. There have been a few cases  recently where the firmware needed updating to get the cards to run properly.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

absic

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  • 5781
  • 523
  • Never give up; Never surrender!
    • Bandcamp
Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #5 on: August 05, 2010, 01:41:39 pm »
One of the main reasons I switched from Nvidia to ATI were the problems I was encountering from Nvidia drivers and they were very similar to what you are describing now and I never did manage to resolve them!  ?? :P
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Strahd

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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #6 on: August 05, 2010, 05:38:19 pm »
OK. Motherboard BIOS has been updated to the Fb11 Beta, I was on the only other BIOS FA.

I have no idea where to get new/different BIOS for the graphics card though.
This be the its proper ID GV-N470D5-13I-B with the BIOS version 70.00.21.00.03

Going to test now if the new mobo bios did anything.

EDIT: Nope no good. Problem remains!
« Last Edit: August 05, 2010, 06:22:23 pm by Strahd »

Strahd

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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #7 on: August 12, 2010, 09:49:56 am »
OK so the problem still persists even after replacing the graphics card. As I couldn't get a different card to test this I RMAed the 470 and got a GT 240 as a replacement while I wait for the other one to come back.
After another windows reinstall and what not I still have the same problem. Oh and the new card is Gainward not Gigabyte.

So after all this I started leaning forward to a broken motherboard.

It's interesting though everything works, every single burn-in test I can think of went through no problem until I try 3D.

Any additional thoughts on this from anyone? Could it be a faulty PSU maybe?

Dark Mantis

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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #8 on: August 12, 2010, 11:47:04 am »
Personally I dont like the PSU very much for several reasons the main one being that the four 12volt rails are only rated at 18amps each to start with and for a 850w PSU that's not great. One 12v rail performs better with most new technology and so it might be worth swapping it out. See if you can just borrow one to test it first.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Strahd

  • 19
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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #9 on: August 17, 2010, 09:21:46 am »
Well I tried 2 different PSUs and still nothing. I'm picking up a new motherboard today. Will keep you posted on how that goes.

Dark Mantis

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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #10 on: August 17, 2010, 09:30:36 am »
Yes but without meaning any offence what quality were the PSUs that you swapped out? I mean it is no good changing the one you had for another inferior make or model. Anyway we will look forward to hearing how you get on with the new bits.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Strahd

  • 19
  • 1
Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #11 on: August 17, 2010, 09:34:19 am »
One was also LC Power the other one was Enermax LIBERTY ECO II 720W

Dark Mantis

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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #12 on: August 17, 2010, 09:40:36 am »
One was also LC Power the other one was Enermax LIBERTY ECO II 720W

I am not familiar with the LC Power series but the Enermax even though it is a quality PSU still has the output split into three 12v rails which I personally don't find as stable.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Strahd

  • 19
  • 1
Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #13 on: August 17, 2010, 09:44:34 am »
Ok then recommend me one and I'll see if I can get my hands on it :)

Dark Mantis

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Re: Gigabyte GTX470 and the nvlddmkm.
« Reply #14 on: August 17, 2010, 09:54:16 am »
Try and test your system with one of the bigger Corsair HX series say 850 or 1000.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy