GA-890FXA-UD5: No post (power error)

[Christoph]

2 days for RMA approval


I cannot believe that companies that are worth billions cannot have at least a regular costumer service  and they even dare to call it "costumer care"


but well mmm is all right actually it is my fault for change from bad known to even worst unknown 


yeah this is what I get

[nashelton]

I just had issues with my MB also. It ran for 2 months then will not boot up. It would power up but no beep to show it is booting, just a no signal sign on my monitor. The MB gave no beebs at all. Removing the RAM gave the the RAM beeping (moving them around, trying 1 slot at a time caused the same no booting up). With everything removed, the RAM, CPU, graphics card the MB made no sounds at all (according to AMD the MB should beep). The CPU (AMD 955 BE) was sent for RMA and was found to have no problems. I sent my MB for RMA and have no new information. I am disapointed though. I always went with ASUS but they have bad driver update support. I went with Gigabyte and my first MB from Newegg was DOA. Now I am having issues.

CPU Arch : 1 CPU - 4 Cores - 4 Threads
CPU PSN : AMD Phenom II X4 955 Processor
CPU EXT : MMX(+), 3DNow!(+), SSE (1, 2, 3, 4A), x86-64, AMD-V
CPUID : F.4.3 / Extended : 10.4
CPU Cache : L1 : 4 x 64 / 4 x 64 KB - L2 : 4 x 512 KB
CPU Cache : L3 : 6144 KB
Core : Deneb (45 nm) / Stepping : RB-C3

Freq : 3214.72 MHz (200.92 * 16)
MB Brand : Gigabyte
MB Model : GA-890FXA-UD5
NB : ATI ID5A11 rev 02
SB : AMD SB850 rev 40

GPU Type : Radeon HD 5870
GPU Clocks : Core 157 MHz / RAM 300 MHz
DirectX Version : 11.0

RAM : 4096 MB DDR3 Dual Channel
RAM Speed : 803.7 MHz (1:4) @ 9-9-9-24
Slot 1 : 2048MB (10700)
Slot 1 Manufacturer : G.Skill
Slot 2 : 2048MB (10700)


HD: SSD
PSU: Thermaltake Toughpower 850

[Dark Mantis]

I was always under the impression that the CPU needed  to be installed(obviously including heatsink and fan) to have any POST beeps.
It does sound like a fault on the board though and hopefully when you get it returned/replaced all will be well but please keep us informed of your progress, albiet slow 

[Christoph]

Welcome to the club

The same exact crap happend to me, I always bought Asus MB but forthe same reason about the driver support, I've bought a Gigabyte MB forthe first time that was up and running for only 2 days

I've send my MB for RMA yesterday, hopefully I will get it back next wednesday

[runn3R]

2 days for RMA approval
(...)

Hi Christoph

Are you from the USA or UK?

[Christoph]

hi, i live in usa but i'm from mexico

[Christoph]

hi guys, how/where can i check rma status

[runn3R]

RMA from USA has been discussed here:
http://forum.giga-byte.co.uk/index.php/topic,447.msg2042.html#msg2042

[tzky]

Hi all,

very nice forum!!!
The absolute same problem happend to me and now I have no further ideas. Now we are 4 people with that issue.
- ~14 days ago I flashed my board to bios F4
- 10 days ago my PC switched off in the middle of my work ( somehow like a power cut )
- next power on the system doesn't start (only 11 beeps)
- I tried nearly everythink without success
- I used the Gigabyte Support Webside with detailed information
   - They asked me If I have installed the correct operating system drivers???
- Ok :-) I called the Gigabyte telephone support
   - 10 or also 11 beeps means that there is an memory issue
   - Together we tried every combination of putting my memory to the board ( right ...  left side, and so on)
   - Gigabyte suggested me to send back the CPU (because the memory controller is inside the CPU) and also the mainboard 
- I send back the CPU and also the  GA-890FXA-UD5 (Rev. 2.0) to Mindfactory (also with detailed information)
- today I got both back - CPU and motherboard should be OK ( Next RMA without reason I have to pay)
- I put again all together, starts the system and ... 11 beeps
- I checked again every connector
- I also checked the +5V and the +12V  line
- I removed every not needed device like hard disk and so on
- I changed all cables I was able to exchange
- I tried again a CMOS reset
Result -> ... 11 beeps

My last idea I have is that all 4 memory modules I use are broken. I think it's not possible but ...
Unfortunately I have no DDR3 memory to exchange and test.
Does anyone checked new DDR3 memory?
I'm happy about any new idea's.  Sorry for my german english.

[Dark Mantis]

I would have to agree with Gigabyte support  here. It definitely does sound like a memory controller fault which as you say is on the CPU. What speed were you running your memory at? Can you also list your hardware please including PSU?

[tzky]

Hi Dark,

thanks for your answer.

The components are

-PowerColor GoGreen 5750
-Gigabyte GA-890FXA-UD5 (Rev. 2.0)
-G.Scill DDR3 1600 PC-3-12800 (4x2GB) F3-12800CL7Q-8GBECO
-Enermax Pro87+ 600 W
-Caviar Black 1TB

I agree with you but I send back motherboard and CPU to Mindfactory and they state that they have tested both with success.

I just read the entry "VERY IMPORTANT INFORMATION REGARDING AMD AM3 CPU's and RAM SPEEDS".
I'm not interested in overclocking. Some minutes before the crash I started EasyTune. I wrote some multicore source code and was locking for the system temperature. More playing than it was needed. The EasyTune application crashes and sends error report.
I have respect for overclocking so I think I have not changed any values.

But there was another person while playing with AMD Overdrive the system crashes. So may be that is the hint for all the problems.
Unfortunately I don't know the next step. CPU and motherboard are checked and should be ok. PSU on another PC will run.
May be back to bios F3 will help
Is there a possibility to send the whole system to e.g. AMD or Gigabyte?

[absic]

Hi there,

My best advice would be to return the CPU to AMD as there have been a few cases of the Memory Controller failing under the circumstances you describe. In fact, I know this has happened to one of AMD's own Technical Support Gurus in the UK so they are aware of the problem.

AMD's normal response is to return a new CPU, enough said!

[Christoph]

A have try with A brand new set of CPU and RAM  with no luck at all

still 11 beeps, so what is gonna be, everything? or nothing?

[Christoph]

and there's another guy that had this same problem but from the very begining he push the ON button for the first time after finishing hooking up every hardware just out of the box

[tzky]

Hi Christoph,

I see you also try everything to get your system running again.
Today I will try to contact AMD and may be again Gigabyte.
I will inform you about all further information I will get.