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New AMD Processor causes PC to crash

New AMD Processor causes PC to crash
« on: September 09, 2010, 10:12:11 pm »
I have a GA-MA74GM-S2H motherboard and have changed my processor from an AMD Athlon Dual Core 6400 to a AMD Phenom 2 X4 945. The install went with no problems and the new chip was supplied with a new heatsink and fan. Since the change as soon as I try and play any video games the PC crashes after 5 minutes. The cooling fan is working.I run Windows 7 Home Premium 32 Bit, ATI 4670 2.2 GB Graphics, 3GB DDR 2 RAM, Real Tek integrated Audio.

Any help or suggestions would be very much appreciated.

Thanks.

Dark Mantis

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Re: New AMD Processor causes PC to crash
« Reply #1 on: September 09, 2010, 10:17:09 pm »
Hi and welcome to the forum.
The first thing I would think of is overheating from your description. So check your CPU cooler. Make sure that you put the right amount of thermal paste under the heatsink when you installed it.
Can you also post what PSU you are running?
What temperatures are you getting?
Can you also be more specific about the crashes?
« Last Edit: September 09, 2010, 10:46:10 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

autotech

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Re: New AMD Processor causes PC to crash
« Reply #2 on: September 10, 2010, 05:35:33 am »
Also what bios are you using did you update it to one that supports it?
GA-Z170X-UD5,Core i5-6600K,16 GIG,3200 ram ,2 X Corsair 240GB SATA III SSD, 500 gig HD,7 ult 64\, Rx-480 8gig\

Z97X-SOC GIGABYTE, I5 4670k, 16 gig 1600 ram, 240 gig sata3 SSD,1x 500HD/ R9 280x, corsair 650 RM PSU

GA-Z97X-Gaming G1,850 corsair,,DDR4 3200,240SSd,6950 video,850EVA

absic

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Re: New AMD Processor causes PC to crash
« Reply #3 on: September 10, 2010, 08:31:06 am »
Hi there,

could you post the revision number for your Motherboard as there are 6 versions of this particular board.
Also could you state if you are using the 125W C2 version of the CPU or the 95W C3 version as on all revisions for your Mobo the C2 stepping version of the CPU isn't supported.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Re: New AMD Processor causes PC to crash
« Reply #4 on: September 10, 2010, 08:05:55 pm »
Thanks for all your replies I'm not very technically minded but here goes.......
My power supply is an EZ cool 500w ATX-500-JSP and my BIOS is Award Modular V6.00 PG my processor tems range from 35c to 50c when managing to play a game.  I'm still looking for the rev number of the motherboard and the CPU information. The latest crash said display driver AMD has stopped working although my computer did not reboot.  Other crashes involve a blue screen and state that windows has restarted my computer to prevent further damage.

Re: New AMD Processor causes PC to crash
« Reply #5 on: September 10, 2010, 08:09:46 pm »
Also my REV is 2.0!

Dark Mantis

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Re: New AMD Processor causes PC to crash
« Reply #6 on: September 10, 2010, 08:10:18 pm »
I think a good place to start would be by clearing your CMOS and loading the BIOS Optimised default settings. If you are unsure then it is all covered here: http://forum.giga-byte.co.uk/index.php/topic,2286.0.html
« Last Edit: September 10, 2010, 08:11:18 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

absic

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Re: New AMD Processor causes PC to crash
« Reply #7 on: September 10, 2010, 09:00:08 pm »
As I stated earlier, if your CPU is the 125 Watt version it isn't supported on the board. You really do need to double check which version your CPU is before doing much else.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Re: New AMD Processor causes PC to crash
« Reply #8 on: September 10, 2010, 09:56:45 pm »
Did the CMOS i think it has solved BSOD but am now getting AMD display adapter has stopped working after about 5 - 10 minutes into playing a game help?

Dark Mantis

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Re: New AMD Processor causes PC to crash
« Reply #9 on: September 10, 2010, 10:06:49 pm »
As I stated earlier, if your CPU is the 125 Watt version it isn't supported on the board. You really do need to double check which version your CPU is before doing much else.

I think it would be a good idea if you answered absic's question before moving on ;) There is really no point looking for other reasons for the problem if it is down to an unsupported processor.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: New AMD Processor causes PC to crash
« Reply #10 on: September 10, 2010, 10:18:40 pm »
I cant answer it because i dont know how to find out but i know my processor is supported anyway

Dark Mantis

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Re: New AMD Processor causes PC to crash
« Reply #11 on: September 10, 2010, 10:29:37 pm »
Why didn't you just say so earlier, it's no problem ;) Where did you purchase it from? If you have a receipt it should give details on there. If you bought it online post the link up and we will check it out for you. We are here to help you not give you a hard time. You could try pressing the Windows key and Pause key together to bring up System properties which might tell you only if it is unsupported it might report it wrongly.
« Last Edit: September 10, 2010, 10:40:26 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

boink

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Re: New AMD Processor causes PC to crash
« Reply #12 on: September 11, 2010, 06:06:15 am »
Your processor is not supported by the motherboard. Here's the cpu supported list for your mobo.
http://gigabyte.com/support-downloads/cpu-support-popup.aspx?pid=3062. Better ask at gigabyte support if there will be a bios with support for the cpu.
« Last Edit: September 11, 2010, 06:08:01 am by boink »

absic

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Re: New AMD Processor causes PC to crash
« Reply #13 on: September 11, 2010, 08:08:42 am »
Your processor is not supported by the motherboard. Here's the cpu supported list for your mobo.
http://gigabyte.com/support-downloads/cpu-support-popup.aspx?pid=3062. Better ask at gigabyte support if there will be a bios with support for the cpu.

Oh dear, as Boink states, according to the Support list neither version of the CPU is supported on the revision 2.0 board. However, I think this could be wrong as all the other versions do at least show support for the 945 CPU but only in it's 95W design.

The fact that the PC seems to work but then throws up random crashes and BSOD's is also a pretty good indicator that the CPU is not compatible. You  really need to dig out your receipt and check exactly which CPU you have. Even if it does turn out to be the 95W version it still might not work with your Mobo revision and again, as Boink has stated, you will need to ask Gigabyte Tech Support for further help.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

 

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