Hi
I went to Fedex last Thursday to send the tablet back. However, fedex gave me about 5 different forms to fill out. Forms for radiation or performance testing, FCC forms, forms for importation, Tax/Customs exempt forms for repair equipment etc. The forms asked me for the country and address of manufacturer, the FCC ID, whether the tablet was exempt from FCC regulations, whether it passed performance testing based on some rules estableshed at whatever year. And if it was exempt I had to specify why. etc.... Bascially a number of questions I could not answer.
I sent an email to gigabyte asking them to send me the required forms (filled in) so that I can send the tablet. Seeing as they indicated that I would have to pay for any customs charges if they incurred any. It would make sense to me to have the forms correctly filled out.
The person responded and told me that they did not know what forms I was talkng about and that they did not send forms to customers.
So...
I filled out the forms as best I could (wrong or not) and fedex accepted them.
Not very happy right now with our US support and based on what other members have posted here as their experience. I am very worried about sending my tablet to the US for repair.
Let me give you some additional information about me.
I am A+ and MCP certified. I previously held CCNA, CCDA and CIPTES certifications. I work as an IT Specilist installing IP telephone systems, computer network equipement, and electronic locking systems in hotels. I also support windows servers installations and Windows desktop PCs. My company was a resellers for MPC/Micron PC when they were in business, we sell HP right now.
So I have dealt with the USA regularly as the phone system and PCs over the last 10 or so years are built by US companies. I also have dealt with support from China and Norway with the lock systems.
My entire work day is spent in Information Techonology.
I have become accustomed to manufacturers knowing what needs to be done when a customer request support or if the situation requires an RMA.
My phone system company sends us new phones along with shipping labels to send the faulty phones to them at their expense. MPC does the same. On one occasion I did not have labels to ship two phones to the US because we lost them and I had the phones in my office over 6 months. I contacted the support centre by email and they emailed me back the labels I required.
I almost never have to call any of the support centres for any of the technology products/solutions my company supports and we enjoy next day or 3 day turn around on most emails. Even to China! and Norway!!.
WHY...
is gigabyte support sooooooooooooooooooo far back.
I spent half my monthly pay ($1,750 USD) to get this tablet and the hassle I have been through and based on what other members here and expressed about what they went through. I am really really worried.
My 2 cents