Official GIGABYTE Forum

Ticket / RMA package

Ticket / RMA package
« on: January 05, 2011, 09:23:35 pm »
Hi.

I submit a new ticket regarding a GV-R477UD-1G a few hours ago, but i didint understand if the email they will send to check the status of the ticket is automatically or i have to do something more (register at Gigabyte, etc)?

I suspect that i have to send the card to RMA (it doesnt show any picture in LCD), but i cant find the original package..will be a problem?

Best Regards.

Dark Mantis

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Re: Ticket / RMA package
« Reply #1 on: January 05, 2011, 09:38:22 pm »
Hi and welcome to the Gigabyte Forum.

The email reply is an automated one and doesn't require any response from you.

You have emailed GGTS here I take it:

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com.tw/Default.aspx
« Last Edit: January 05, 2011, 09:39:32 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: Ticket / RMA package
« Reply #2 on: January 05, 2011, 09:48:35 pm »
Thanks :)

I was expecting a email containing a password to insert there, but only needed to insert email and choose language :D

About the package, does anyone know?

Dark Mantis

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Re: Ticket / RMA package
« Reply #3 on: January 05, 2011, 09:50:11 pm »
It shouldn't make any difference as long as you return it in a secure package to prevent damage in transit.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: Ticket / RMA package
« Reply #4 on: January 05, 2011, 09:57:36 pm »
Thanks for answering..

Hopefully everything will be solved :)

Dark Mantis

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  • 18405
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  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: Ticket / RMA package
« Reply #5 on: January 05, 2011, 10:02:38 pm »
You're welcome and good luck with the RMA. ;)
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy