GA-X58A-UD3R & USB3

[adkmz]

I got a motherboard GIGABAYTE GA-X58A-UD3R ( USB3). Operating system is win 7 64 bits.I have (WD My BOOK 3.0)  The HD is not recognized using USB3 . However if I put it on USB2 port it works without any problem. I made update for USB3 port & I change the BIOS to the default but it does not work on USB3 port .also I made update to the BIOS no way. now I'm using USB2  .

 

Please help. Thanks

[Dark Mantis]

Hi and welcome to the Gigabyte Forum.

Make sure that you are using the latest drivers for the USB3 chip and also the latest BIOS for the motherboard. If updating the BIOS please use QFlash for the procedure as it is safer.

Download the BIOS file from the website.

Take a USB pendrive and make sure it is formatted with a FAT32 file system. If the file ends with .exe run it, or if it is a zip file Unzip it, and save the files (usually contains 3 files) that you just expanded to the Boot sector or a folder of your choice on this drive and insert the pendrive into a USB port.

Re-boot.

Press the"End" key as the computer is POSTing and you will be taken into the BIOS flashing utility "Q-Flash". At the QFlash homescreen disable the Keep DMI Data option before proceeding. From there just follow the prompts to find your file and DO NOT TURN OFF THE POWER under any circumstances. It will look for the pendrive with the file on it and use that to update the BIOS. One thing to note is that the pendrive may show up as a floppy or hard disk instead of a USB drive. Once it has completed you can reboot. Believe me it is not as difficult as it sounds.

We have since found out that the problem with getting some motherboards to "see" the USB drive is a case of using as small a drive as possible, well at least under 2Gb, and even then some will be seen and some won't. Just a matter of luck.

[adkmz]

Thank you for posting

I made everything you said but same problem . I sent an email to Western Digital asking them if they face this kind of problems or not  . Still I'm believing I can fix this problem .

thank you again 

[Dark Mantis]

Have you checked in the BIOS to make sure that USB3 is enabled?

When you say about connecting it to the USB3 ports are you referring to the ones on the rear panel of the motherboard?

[adkmz]

Have you checked in the BIOS to make sure that USB3 is enabled?

When you say about connecting it to the USB3 ports are you referring to the ones on the rear panel of the motherboard?

The USB3 enabled I'm quite sure about that and I mean the USB3 port in back of the motherboard

[Dark Mantis]

If possible try another cable. I take it that you are using the one that came with the drive?

[adkmz]

If possible try another cable. I take it that you are using the one that came with the drive?

I will . but the cable working fine in USB2 ? I think I'm going to use the hard disk in USB2 speed I very dispointed to have this kind of problem . I thought I'll not face any problem especially I didn't face any before in MB . Thank for all

[TLCH723]

did u install the driver for the usb3??

[adkmz]

did u install the driver for the usb3??

Yes I did

[adkmz]

[Dark Mantis]

Nice picture!

[adkmz]