Gigabyte GA-P67A-UD7 PCI-E x 16 woes with GTX580

[chrisw]

I have a very strange problem with my GA-P67A-UD7 motherboard. After six days of perfect running, my PC failed to turn back on when resuming from sleep mode. giving me one long and two short beeps.  After troubleshooting, I changed the GPU to a radeon 5850, and it worked fine. naturally, I RMA'd the GTX 580, thinking that this was at fault.

I had my GTX 580 GPU sent back to me - but proved to be fine when the company I bought it from tested it.

Once I had the GPU back, I tried the 580 again in PCIx16 slot 1 on the motherboard, but, alas, I still received one long and two short beeps, indicating that the monitor or GPU were faulty (According to page 114 of the Gigabyte GA-P67A-UD7 manual). While the GPU was away to be test by the company I bought it from, a Radeon 5850 was fitted into the PCI x 16 slot, and it has been working fine.

I then tried the 580 GPU in another PC, and it worked. (An older S775 motherboard)

I then tried the GPU in PCIx16 number 2 slot on the UD7 mainboard. I get the same beep error. I even tried different PSU's and different connectors (the ones that come with the GPU, in case the user doesn't have the required PCI-E cables with their PSU), but the same result.

I then tried the 580 in the PCI-Ex8 slot on the UD7 motherboard, and it works on that. It does not work in either of the PCI-Ex16 slots.
It is very strange that an ATI Radeon 5850 works fine in the PCI-Ex16 slot, but the GTX580 absolutely refuses to - makes no sense to me! (The PC boots fine, as I can hear the W7 start-up tune - but no picture - I have tried with 2 different monitors and two different cables)
I changed the BIOS from version 7A to the 'Formal release' 7, last week, while my 580 was at Scan being tested – just to make sure all was as up to date as it can be.

As mentioned, the 580 worked fine for six days after putting the components together. Then, when the PC went into sleep mode, the problem started. The PC is working, but there is no signal going to the monitor. I only get the warning beeps if the card is in the x16 slots in the UD7 mainboard.
The GTX 580 in a PC with a E8600 Core2Duo and Gigabyte GA-EP43T-UD3L based PC - but not in a motherboard costing three times as much!
I did also take out the soundcard and PCI wireless adaptor - just to be sure. (I had to anyway, as I tested the 580 in both x16 and x8 slots)

I hadn't overclocked the GTX 580 once during the six days it worked in the x16 slot - just a mild overclock on the 2600k - and even then, as soon as I heard of the SB problem, I put everything back to stock, just in case. Strangely, the GPU seemed to die an hour after I read about the SB problem - it does make you slightly paranoid! Especially when you have just spent the best part of £2.5k on PC components that are meant to last me about three years for CAD and rendering work!”

Now, obviously, the GPU seems fine, and the motherboard accepts other GPU’s in the x16 PCI-E slot. It is just the GTX 580 that will not work.
Is this unique?
I recorded (and my son hosted on You Tube)switching the PC on with the GPU in the first x16 slot, and then in the x8 slot. You can hear the fault beeps for the first, and a single beep for the second film;

http://www.youtube.com/watch?v=8C_vwkvX2IQ

Thank you for taking the time to read - I am hoping someone may be able to shed some light.

Chris

(PC is 2600k CPU, 2x4GB Corsair 1600 RAM, Asus Essence STX, Corsair AX850w PSU - All bought more or less at the same time as the mainboard and GPU)

[Dark Mantis]

Hi and welcome to the Gigabyte Forum.

Well I am sorry to say that there is no obvious reason why your 580 won't work on that motherboard.

Have you updated to the latest BIOS version for the motherboard ?

Is your GPU's firmware the newest available ?

Have you tried the most up to date drivers ?

[chrisw]

Hi,

Thank you for your reply and the welcome. This problem has me stumped. I have all the latest updates and the latest BIOS (F7)

The card worked fine for six days, so I suspect it is not firmware related.

I have ordered another 580, which will arrive Monday. It will be interesting to see if I get the same problem (I suspect yes)

[Dark Mantis]

Yes if you get the same problem I think I would advise RMAing the motherboard. At least it will give you a datum from which to work.

[chrisw]

I was offered a different motherboard from the company I bought the items from, but I have the OEM version of Windows 7 (x64), and have activated all of my work software for use with this particular PC. As the GPU works fine in the x8 slots, I am willing to wait for the revised SB UD7 (which the supplier will ship as soon as they have them)

I just wondered if anyone else had experienced something like this, because it's a new one on me.

[Dark Mantis]

It's not something that seems to have come up before on the forum on this board but they are new so most problems are new to us.

[Jori]

I have almost the same situation here.

I bought a new P67A-UD7-B3 last week with a new GTX 590 (Zotac Manufacturer).

I've searched all entire internet trying to find a solution, and your posts are the only case I've found about it.

My GTX 590 only works in the PCI-E x8 Slots. It does not want to work on the x16 slots.

I have an old 8600 GT and I've tested on de UD7, and it works on the x16 slots!!!!

So, its almost the same case, except I am running a GTX 590 and the fact that you was managed to run ok the first six days. In my case, i've never managed to work. I was building my new computer past week and I encountered this problem at the first boot up.


Like you, I have tested all the possible ways. Disabling SATA's, onboard fans, front panel USB's etc... . I've searched all entire BIOS, and updated it to the last version too (F4 for the UD7-B3). Nothing! Only works on a 8x slots!

I see that your problem was focused on the first GPU that you bought. I think that I should go for this way... Replacing the GPU for a new one and see what happen.

I've sended an email to my hardware seller, but still no reply

It's a frustrating situation :waah: , I was expected to build my new computer for this weekend and I encountered this problem....


At least I can't see that I'm not alone with that problem.

Let's see what happen.

I've recorded a video of the situation

http://www.youtube.com/watch?v=Ri6mDDZQIW8

[Dark Mantis]

Hi and welcome to the Gigabyte Forum.

I watched your video and I noticed that you have a very nice Corsair AX1200 PSU. However I noticed that you connected the graphics card up with some split connectors. Can you try directly to the PSU cables ?

It might be worth removing everything that isn't absolutely necessary for booting and see if that makes any diffference. You just need the motherboard/CPU/heatsink/fan/buzzer/one stick of memory in the first slot and your 590.

[Jori]

Yep, hi!

The GPU 590 is feeded by two conectors of eight pins each one. The GPU package comes with those two conectors that you can see in the video. Those conectors have two conectors of six pins in one side, and one connector of eight pins in the other side.

As far I know, one single conector of eight pins can provide 150W, while one of six pins provide 75W. (Two extra pins are for ground, and that makes the difference).

So, the conectors on the video, are just for plugin two six pins conectors to each of two eight pins. So 75+75 = 150.


In fact, it makes no difference using those conectors or connecting the PSU without it. I've also tried to connect the GPU with 8 pins directly and still the same result.

The PSU don't have 8 pins connectors natively. It has 6+2 pins, but in fact, is the same (6+2 =8)

I've also checked to connect the main board without case fans (and without CPU fan!!!!!), without SATAS, internal USB's, one single module of RAM and still the same problem.


Today I got no response from my seller. I'm becoming to desesperate. I've spended very much money in the new PC that even doesn't work and I'm still here, waiting for something to happen


I aprecciate your suport Dark Mantis


Here is a pic of GPU plugged directly to the PSU without NVIDIA connectors.

[Dark Mantis]

Thanks for the explanation anyway and I would leave it like that as it looks better and there is less chance of a problem as there are less connections. I think that a email to GGTS would be helpfull as there are a few of these similar issues occuring recently so I feel that it is probably a BIOS issue.

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com/

Please expect several days for a reply.

[Jori]

Ok many thanks.

Now, let's see what happens in the next days.

I've also mailed Zotac technical support, so I expect to find a solution on this, or at least that my seller bring me a replacement card, or the mobo, or both.

Patience....

[Sokar]

hi there

i can say i have the exact same problem as u have though i got it on an ASUS Sabertooth P67 bord
with an GTX295 gpu all i get is a black screen and 1long 3short beep = No VGA detected accourding to manual

my setup is this :

Intel Core™ i7 Quad Processor i7-2600K 3,4GHz
ASUS Sabertooth P67, Socket-1155 ATX, P67
Corsair Vengeance™ DDR3 1600MHz 8GB
Corsair Powersupply 650W
Seagate Barracuda 7200.11 500GB

the best part is that if i change my gpu to an HD4850 the system works just fine
i have tested all stuff i can think of:
mem one on one
change psu 750w
only run with minimal device
tested GTX295 works fine in other setup

the reason why i write here on this forum is that im thinking of going for a Gigabyte bord insted of Asus but now the same problem excist on Gigabyte p67 bords too
so now im confused :/
mybe go for z68 chip and hope for the best :/

have worte about this on other forum and no one have any good or working solousion.
Both Evga (gpu brand) and Asus say they tested my combo with No issue
still i got an big issue
have RMA 2 mobo and same results on both

hope u get your stuff working

ps sry for my bad English

[Dark Mantis]

Hi and welcome to the Gigabyte forum.

Thanks for your information and experience there although it would seem as if nobody can offer a solution at the moment.

[Steve]

This is my first Gigabyte build and I had this problem from startup,stopping at code26.Placed card into 2nd slot and would work initially but on later startups stop at 26.Place card back into the 1st slot and it would work for a few times before halting at 26.This coupled with many continuous restarts not even getting to bios was getting me perplexed.Am now running the latest bios and apart from the occasional looping restarts appears to have settled down(so to speak)I still don't trust this board to be stable at stock with the GTX 580.Only time will tell.

[Dark Mantis]

There do seem to be a huge amount of problems incorporating the nVidia cards at the moment. Trouble is they all seem to differ and so it is not possible to lay the fault at one door.