RMA Spain End User

[Crazy]

I'm Spanish. I've a Motherboard to RMA but I don`t want send it to my seller because I'm very angry for several reasons.
I want process RAM with Gigabyte directly.

Where is the nearest RMA Center for this? Barcelona has a RAM Center but not for end users, I think.

It is unfortunate that Gigabyte in Spain does not have a RMA for it.

If Gigabyte don`t fix my problem, I will stop buying Gigabyte's motherboards.

Any solution or idea?

Best regards

[Dark Mantis]

Hi and welcome to the Gigabyte Forum.

I am unsure of Gigabyte Spain's policy for RMA but I will check into it for you. Is your email address on your profile so we can contact you?

I will also suggest that you contact GGTS which I am sure will be picked up at a local level to you regarding this matter.

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com/

[Crazy]

Hello Dark.

I did that a few days ago. I talk with Support but they just suggested I contact with some distributor and perhaps they want help me (or not). Bad solution.

Sorry, my english is very bad. My email is on my profile.

Best regards.

[Dark Mantis]

Well leave it with me for a couple of days and I will see what can be done. I can't promise anything but can at least ask. 

[Crazy]

Thank you very much, Dark,  .

I have no hurry, that motherboard is in another place and still don´t need that pc.

I can wait.

Best regards

[runn3R]

Hi Crazy

Our Spanish branch will contact you to solve it.

[Inigo]

Dear Crazy,

I have just send you an e-mail to concrete the solution to this issue.

Please, check your inbox to start solving this situation as soon as possible.

Thanks to all of you.

B.R.

[Crazy]

Hi, Iñigo.

I've read your email and sent one to you.

Thanks for your interest. Thanks to Forum.

Best regards.

[Dark Mantis]

Well glad it sounds like you are on your way to sorting it out now. 

[Crazy]

In two weeks I'll tell you. Now I can not request RMA for personal reasons.

Thanks for all, Dark.

[Dark Mantis]

Well good luck to you and let us know when it is sorted.

[Crazy]

What a surprise!!!. Gigabyte sent me an email. A component was damaged and they will send it soon. I will tell you when the motherboard arrives. Thanks for your help.

Best regards

[Dark Mantis]

Well at least they found a problem and fixed it. Good news at last.

[Crazy]

Hello again. The motherboard arrived a few days ago but I had no time for assembly. Yesterday I tried with similar components: processor, memory and power supply and it boots fine. I had no time yet to install operating system but the problem seems solved.

I want to thank you all for your help (Dark, runn3R, Inigo) and hope to return soon for this forum.

Best regards.

[Dark Mantis]

That is indeed good news and hopefully an end to your problems.

We will look forward to seeing you on the forum.