GV-R577SL-1GD no signal / display

[dcordldn]

Hi,

I'm having a few issues, I've just completed a new build and everything seems to be fine but I'm having a major problem my GV-R577SL-1GD graphics card.

No matter what I try and can't seem to get it to show any sort of display on the monitor (I've tried two different monitors and all the various connections dvi, hdmi etc) during my troubleshooting I tried an alternative graphics card (NVIDIA GeForce 8500 GT) from another working machine and this worked fine - I was able to view the bios etc which tells me everything else seems to be working ok in the machine.

The card has power directly from the psu via 6pin connector, is seated firmly and in the PCIe x16 slot on the motherboard but I can't see what else might be the issue and I'm not sure of another way I can check if the card is actually working or not?

Here's the spec:

MOTHERBOARD: GA-Z68X-UD4-B3 (updated to f7)
GAPHICS CARD: Gigabyte GV-R577SL-1GD (PCB ver : 101 / Driver Ver : 1.0)
MEMORY: Corsair Vengeance (ony 4gb currently installed on the board)
HD: BARRACUDA 1TB SATA 3.5IN 7200RPM 32MB 6GB/S
PSU: Coolmaster modular 700w

I've written to gigabyte tech support but I've yet to hear anything back (been over a week now) I'll really need to get it up and running -  just hope its something simple I've overlooked?

Any suggestions or pointers would be really really warmly received!

Thanks,
Dale

[absic]

Hi there,

as a process of elimination can you test the Graphic Card in a different PC?

Have you tried putting the card into the PCIEx8 slot on your motherboard to see if it works there?

[dcordldn]

Hi absic,

Thanks for coming back to me

I tried it in the PCIEx8 slot but I still get no post or signal.

The issue I've got trying it in my other machine is it hasn't got a modular power supply for the 6pin power connector, I might pop to a shop to get a convertor for the LP4 connector so I can at least give it try.

[absic]

Well, the way things look it could be a dodgy graphic card. It's doubtful it's the motherboard, especially as you can fire up the Geforce 8500

Are you using any other PCI based hardware?

[dcordldn]

Annoyingly I can't fit the card into my other machine as its way to big plus the motherboard socket is different so there's no way of trying that atm.

Yeah when I checked in the bios when using the Geforce 8500 all seemed to be fine with the system when I looked through.

I've got nothing else plugged in other than the graphics card, 1 (4 gbs of ram) and the hard disk. Bit at a lost what to try next?

[Dark Mantis]

Just to check but on page 7 of your manual it shows that you should be connecting two 6 pin power connectors to the card.

http://download.gigabyte.eu/FileList/Manual/vga_manual_r577sl-1gd_e.pdf

[absic]

Ah, without having another PC to test the GPU in your a little stuffed as you won't know if the card is faulty or not and that makes things a little difficult.

Do you have a friend or neighbour who would let you test the card in their PC?
Did you buy it locally or on-line? If you bought it from somewhere like PC World or a local PC shop you could take it back to them and ask if they could test it for you.

Sorry DM But I think you will find that this card only needs one 6 pin connector. Taken from the User's Manual:

- A power supply that provides at least 450-watt and with one 75w 6-pin PCIe power
connector is required. The power supply should be with a known brand and certified to
conform to safety regulations.

[Dark Mantis]

Oh fair enough but I  saw it in the manual and wasn't sure.

[dcordldn]

Thanks heaps guys!

I bought it online from Morefrom Group so can't take it to a shop to test it unfortunately. I might be able to take it to a friends but he's a bit precious about his pc and I doubt he'll be up for letting me try it - but I'll ask as that seems like my only real option at the moment.

Seems amazing there's no other way of diagnosing if a graphics card is dud, thought buying a gigabyte graphics card to go with the gigabyte motherboard would make life easier but I guess not

If there's anything else I can try I'm all ears but I'll try and get someone else to allow me to test it.

[dcordldn]

Ok - slight update, he agreed and I went round, tried it and it still doesn't display any signal.

Is the verdict that the card isn't working from this?

[absic]

Hi again,

well that would be the logical conclusion and it looks like an RMA is the next step.

[dcordldn]

Thanks for all you're help.

I'll get in touch with gigabyte to request a replacement / repair.

Dale

[Dark Mantis]

The recommended way is to return it to the retailer although Gigabyte will accept it if you have any problem with that.