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2 Month old UD3-P-B3 M/B, who deals with RMA?

2 Month old UD3-P-B3 M/B, who deals with RMA?
« on: July 21, 2011, 11:20:21 am »
Hi, I have a issue with my motherboard which I have posted in the motherboard thread (intel p67a), I have done all I can to resolve the issue I have been having with this board and feel it may need to be sent for RMA. I bought the board from Amazon and they say that after 30 days that I need to contact the manufacturer to arrange for repair or replacement? I thought Uk consumer law should ensure that Amazon should have to deal with this and send it back to Gigabyte? Can some-one confirm that this is or is not the case please. Also could someone from tech support please browse my post and see if they can help? I have posted my problem on Tweaktown and OCUK and yet can not find a definitive answer to my solutuion, Really do not want to RMA if the problem is not my M/B. Cheers Teejay!! http://forum.giga-byte.co.uk/index.php/topic,6168.0.html

Dark Mantis

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Re: 2 Month old UD3-P-B3 M/B, who deals with RMA?
« Reply #1 on: July 21, 2011, 11:56:26 am »
Hi

Basically as far as UK consumer law is concerned your contract is between yourself and the person selling the item, in this case Amazon. You can of course force the issue but in reality probably all that would happen is that Amazon would take receipt of it and then send it back to Gigabyte for repair/replacement. This would have the effect of taking longer to get the same outcome so maybe it would be easier to arrange the RMA with Gigabyte directly. You can contact them here:

returns@gbt-tech.co.uk  the RMA section of Gigabyte UK

Please let us know how you get on.
« Last Edit: July 21, 2011, 11:57:25 am by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: 2 Month old UD3-P-B3 M/B, who deals with RMA?
« Reply #2 on: July 21, 2011, 12:24:29 pm »
Hi, Thanks for your response Dark Mantis!
Well I mailed Amazon, Briefly outlining my issue: "Hi, there I bought a motherboard from Amazon on 01/06/2011 and believe it to be faulty, I understand that you do not offer warranty on an electronic product past 30 days, though according to the manufacturer of the motherboard (gigabyte), they say that uk law requires the seller to deal with the return, can you help me with this issue. The product in question has an intermitten fault with the voltage and prevents me from using power saving features due to sporadic voltage drop, therefore I feel that I can not use the product for what it was intended for."

The response I got back really astonished me, Here is what Amazon mailed back: "Hello Terry,
 
First of all, please allow me to apologise for the issue you have experienced with this item.
 
I have placed a new order #202-5101722-2196347 for the same item, and it will be dispatched as soon as possible to the same address:"

I cant quite believe how good they were and I am really impressed with their Customer service! They are also sending the M/B 1st class as well, So max Kudos to them, So i guess this is case closed, I am of no doubt though that I would of preferred to send it back to Gigabyte had it needed an RMA, I really do like this board and for the money that I paid, thought was of exceptional quality and love the matt black pcb, Hopefully the new board will work with-out the intermittent V-droop!!
 

Dark Mantis

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Re: 2 Month old UD3-P-B3 M/B, who deals with RMA?
« Reply #3 on: July 21, 2011, 12:58:06 pm »
To be honest I have dealt with Amazon for many years and on the odd occasion had to use their after sales service and found them to be faultless. This just bears out my thoughts of them. Well done Amazon!

It is possible that the issue could be cured with a BIOS update at some time in the future so you might be quids in there.

Anyway a good ending to the problem.  ;)

Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: 2 Month old UD3-P-B3 M/B, who deals with RMA?
« Reply #4 on: July 21, 2011, 01:17:49 pm »
Yep they are great and pretty faultless too!! They have even given me 30 days to return the old M/B to them as well and refund all my shipping expenses!

Do you by any chance know if Gigabyte will continue to update the bios for this board, seems like it has been on F4 for ages, though that could be my impatient side coming out there!!

Beekeeper

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Re: 2 Month old UD3-P-B3 M/B, who deals with RMA?
« Reply #5 on: July 21, 2011, 01:24:24 pm »
perfect service from Amazon!
“Rivers know this: there is no hurry. We shall get there some day.”

Dark Mantis

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Re: 2 Month old UD3-P-B3 M/B, who deals with RMA?
« Reply #6 on: July 21, 2011, 01:29:02 pm »
Do you by any chance know if Gigabyte will continue to update the bios for this board, seems like it has been on F4 for ages, though that could be my impatient side coming out there!!

I would certainly expect Gigabyte to continue uploading new BIOS versions if and when the motherboard has a problem that needs fixing. Obviously if the board hasn't had any for a while that is a good indicator of a stable motherboard that hasn't needed a lot of tweaking.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

 

anything