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replace Motherboard?

replace Motherboard?
« on: August 15, 2011, 11:17:29 am »
Dear Gigabyte,

Can you please tell me if you can rplace my motherboard?

Ive had a Gigabyte GA-PH67-UD3-B3 H67 Socket 1155 GB LAN 8 Channel Audio ATX Motherboard for two months, the DDR slot 2 is faulty, my pc keeps rebooting when I have a stick of RAM in that slot.

Many thanks



« Last Edit: August 15, 2011, 11:18:13 am by mattastic »

absic

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Re: replace Motherboard?
« Reply #1 on: August 15, 2011, 11:20:29 am »
Hi there,

you should be able to depending on where you purchased it from. Usually a faulty product should be returned to the place of purchase during the first 12 months for a replacement or repair. You will need to contact the seller to arrange an RMA before you send it back though.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Dark Mantis

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Re: replace Motherboard?
« Reply #2 on: August 15, 2011, 12:25:54 pm »
It could of course be the CPU not the motherboard as the memory controller is now integrated into the CPU and if it is down to one channel being faulty then that could be the case.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: replace Motherboard?
« Reply #3 on: August 21, 2011, 06:24:15 pm »
Thanks for the replies.

I've spoken to ebuyer and they wont replace the motherboars as I;ve had it longer than 30 days.

Would I be able to send it back to gigabyte? how would I go about it?

Thanks again

Dark Mantis

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Re: replace Motherboard?
« Reply #4 on: August 21, 2011, 08:46:40 pm »
Ebuyer should replace the motherboard under a RMA if it is faulty but not just replace it with another one of the same or different make. I think there is some misinterpretation there. It is always possible to RMA the board direct to Gigabyte but that is going to cost you carriage etc.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: replace Motherboard?
« Reply #5 on: August 22, 2011, 10:33:12 am »
Hi Dark Mantis,

Thanks for the reply again.

ebuyer are adament their not going to replace it as the 30 days are up, I've been speaking to them a number of weeks, and their not budging. The only next course of action would be the small claims court but I dont have the time or the money to go down that route. I have been very dissappointed with ebuyers after sales service, and I obviously wont be using them again.

My only other hope if for gigabyte to replace/ repair it for me.

Thanks again





absic

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Re: replace Motherboard?
« Reply #6 on: August 22, 2011, 10:46:36 am »
Hi there,

get in touch with Gigabyte here: returns@gbt-tech.co.uk explaining the problems you are having with ebuyer and I am sure they will do their best to help you out.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Dark Mantis

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  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: replace Motherboard?
« Reply #7 on: August 22, 2011, 10:48:14 am »
I am very surprised at Ebuyers response as I have found them to be very accomodating in the past with my many dealings with them. I think there may be something that we are not aware of here that is causing this animosity.

Try contacting returns@gbt-tech.co.uk which is the Gigabyte RMA department and see what they say. I expect they wil contact Ebuyer first to see why they won't deal with this case.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

 

anything