Official GIGABYTE Forum

Broken CPU socket pin Z68X-UD4-B3

COYS

  • 1
  • 0
Broken CPU socket pin Z68X-UD4-B3
« on: October 05, 2011, 12:40:50 am »
Hi all

I've had this board for under a week and couldn't get it working with any sticks of RAM in either or both of the channel A slots (the 2 slots closest to the CPU). It works fine with 1 or 2 sticks in the other 2 slots but obviously wasn't operating in dual channel mode.

I was taking it apart tonight to RMA to the retailer but to my horror one of the CPU pins is broken off. Theres's no way they'll take it back now so I was wondering if I could return it to Gigabyte to fix for me (and also test the RAM sockets to make sure the broken CPU socket pin wasn't the cause of this problem, and if there may be another problem).

I appreciate this probably won't be without charge as it has to be my fault. If anyone has had any experiences of this I'd greatly appreciate your help please  :)

Nelly

  • 48
  • 3
Re: Broken CPU socket pin Z68X-UD4-B3
« Reply #1 on: November 12, 2011, 09:48:42 pm »
I asked the same question in 2009 and they said they would accept a motherboard back under warranty.  :)

http://forum.giga-byte.co.uk/index.php/topic,917.html

Also check this very recent thread >> http://forum.giga-byte.co.uk/index.php/topic,6830.0.html
« Last Edit: November 12, 2011, 10:01:26 pm by Nelly »
i7 4770K @, Gigabyte Z87X-UD4H, G.Skill Trident 8GB 2400C10,
Gigabyte GTX 780 WF OC 3GB @ 1215/3713, Corsair HX 750 Modular PSU,
Samsung 256GB SSD 830, Creative ZxR, Thermalright Silver Arrow,
NEC 24WMGX3 24" TFT, Corsair Carbide Air 540

Aussie Allan

  • 1964
  • 141
  • A yoyo uses all three fundermental laws of phisics
Re: Broken CPU socket pin Z68X-UD4-B3
« Reply #2 on: November 12, 2011, 11:15:14 pm »

  You can only ask COYS! .....You can only ask!

  If they do except it under warranty ....could you post back and let us know for future recommendations.....normally it's a "point of sale affair" but there alway the option of directly to Gigabyte ..... the worst is a bill ;)

  Aussie Allan
i7-4790K @4.8GHz 24/7 water clock
MSI XPower AC
32GB corsair  2666Mhz
 GTX-1070Ti full cover
Lange DDC elite pump
G changer360 Rad x2
Phobya 450 balancer
W10 Pro-64
Zigor 2000 UPS
1x500GB for clone
6x2tb- raid5-Storage
C: Evo 970 Pro 512gb
Scratch:Evo 970 Plus 512gb

Dark Mantis

  • *
  • 18405
  • 414
  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: Broken CPU socket pin Z68X-UD4-B3
« Reply #3 on: November 13, 2011, 07:43:02 am »
Hi and welcome.

I don't know how it happened and we shall never know to be honest but Gigabyte UK norally has a very fair approach to this type of "accident" and will accept the motherboard for repair on a purely one off basis on the understanding that if it were to happen again on your head be it! Try contacting the RMA department here:

returns@gbt-tech.co.uk            RMA section UK

If you have any problems PM me and I will try and put you in touch with someone who can help.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

 

anything