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P67A-UD4-B3 with broken socket pins (UK)

Dark Mantis

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #15 on: December 15, 2011, 12:54:06 pm »
As you say it's an autopmated response so I wouldn't worry too much. They have asked you to send it in/fill in the forms knowing what the fault is so that means that they already accept that it has broken pins. ;)
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MiiCK

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #16 on: December 15, 2011, 03:21:16 pm »
They've asked me to take a picture of mobo and receipt before sending it in, then they'll tell me if they will repair it... i'll do it later and see what happens :)
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Dark Mantis

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #17 on: December 15, 2011, 03:27:12 pm »
If it is a genuine DOA then you shouldn't have any problem. They are very fair.
Gigabyte X58A-UD7
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runn3R

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #18 on: December 15, 2011, 03:43:04 pm »
They've asked me to take a picture of mobo (...)

Good quality photo (with zoom if possible) of the socket (not the whole motherboard) is definitely required
ZX-S & C64 are still my favourites ;-)

Dark Mantis

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #19 on: December 16, 2011, 01:26:51 pm »
Something similar to this but using a higher resolution ideally.
Gigabyte X58A-UD7
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teknology9

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #20 on: December 16, 2011, 02:24:38 pm »
A macro lens or using the macro function on a compact camera may do the job.

Teknology9
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Dark Mantis

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #21 on: December 16, 2011, 03:26:45 pm »
That picture above was taken using the macro function of a standard 8 Megapixel compact camera not the DSLR that I use for my review photos. I then dropped the image size down to allow it to be uploaded to the forum otherwise it was 4000 x 3000 pixels and 3 odd GB in  size. Plenty enough for a nice clear shot.
« Last Edit: December 16, 2011, 03:28:17 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

MiiCK

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #22 on: December 20, 2011, 02:38:18 pm »
Well that's my motherboard sent off today, cost me £15 in total for packaging and delivery etc. Will be there 1pm tomorrow.

These are the pics of the socket:




My RMA number is UKA-11C0119 for future reference.
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teknology9

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #23 on: December 20, 2011, 03:27:49 pm »
Hi,

It might be an idea to forward those pics to the RMA department as an attachment along with your details and given RMA# so that they have all the information they need .......if you haven't done it already of course.


Teknology9
« Last Edit: December 20, 2011, 06:25:39 pm by teknology9 »
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Dark Mantis

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #24 on: December 20, 2011, 06:17:18 pm »
Nasty damage! It looks like it had a fight with a 14lb sledge hammer and lost. There were at least three different areas that have damaged pins on there. I couldn't be more precise as the quality of the photos wasn't that good.

Anyway as teknology says send the pictures to the RMA section.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

MiiCK

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #25 on: December 21, 2011, 04:11:39 am »
Pictures have been forwarded to RMA dept.. and yeah 3 pins that I can see are damaged...
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MiiCK

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #26 on: December 23, 2011, 01:26:43 pm »
So, I sent my board on the 20/12/2011, was received on 21/12/2011, and I just received the board back today (23/12/2011), it doesn't look like the package has been opened at all, and I can't get in touch with Gigabyte in Milton Keynes, so what's going on? I've paid £10 to deliver it there and it's just been returned...  ???
« Last Edit: December 23, 2011, 01:33:12 pm by runn3R »
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Beekeeper

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #27 on: December 23, 2011, 01:37:50 pm »
 ??? has the socket damaged pins still?
“Rivers know this: there is no hurry. We shall get there some day.”

MiiCK

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #28 on: December 23, 2011, 01:45:11 pm »
Well I don't really want to open the box cause it's securely packaged right now, and if I take away all the tape etc i'll have to buy some more to repackage it.. but i don't think it's been opened at all, it's in like a shoebox type box, then filled with loads of bubble wrap, then the original mobo box, with loads of tape around the box, very well packaged and nothing looks peeled off or cut with a knife to open..  :-\
Gigabyte P67A-UD4-B3
Intel Core i7 2600k @ 3.4ghz
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EVGA 1GB 550ti
Corsair TX850
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Zalman Z9 Plus
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Astro A40 Wireless System
Windows 7 Home Premium x64

Beekeeper

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Re: P67A-UD4-B3 with broken socket pins (UK)
« Reply #29 on: December 23, 2011, 02:38:35 pm »
put just a little trust in them ;) and open the box. otherwise you won't know if it's repaired or not until next week or 2 most probably...
from what i read here and on the other uk forums they can be really fast sometimes with their RMA service

p.s. maybe there are some papers attached or in the package with note if it has been repaired or not?
“Rivers know this: there is no hurry. We shall get there some day.”