Official GIGABYTE Forum

Bent pins on Motherboard

Bent pins on Motherboard
« on: January 03, 2012, 08:26:24 pm »
Hello folks,

I just faced a really common problem as I can see. I just purchased a motherboard from Overclockers.co.uk, however there are 2 bent pins on the motherboard. I just got the motherboard, we removed the protective cap and me and my friend saw the bent pins(we both have degrees in Computer Systems and Hardware). I talked to the guys from Overclockers, but they told me that they can't do anything about it and my only option is to fix them by hand. I send an email returns@gbt-tech.co.uk to ask them about my options. I just wanna ask if Gigabyte can replace/repair my motherboard at my expenses?

Kind Regards

Dark Mantis

  • *
  • 18405
  • 414
  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: Bent pins on Motherboard
« Reply #1 on: January 03, 2012, 08:37:42 pm »
Hi and welcome.

If it was me in that situation I would get straight onto the Consumer office (Trading Standards or Office of Fair Trading) and have a word with them about it. If you have only just purchased it and that is how it was delivered then why should you have to carry the can for it ? Please let us know how you get on.  ;)

By the way are you here in the UK or BG ?
« Last Edit: January 03, 2012, 08:43:32 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: Bent pins on Motherboard
« Reply #2 on: January 03, 2012, 08:41:48 pm »
Might do, but I wanna use it as soon as possible. So is it possible the socket to be replaced? I just wanna get over with it, really. But I will think about what you suggested, seems fair. :(

Dark Mantis

  • *
  • 18405
  • 414
  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: Bent pins on Motherboard
« Reply #3 on: January 03, 2012, 08:45:28 pm »
The only thing is it might take a while anyway as I know they are very busy at the moment in the RMA department.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: Bent pins on Motherboard
« Reply #4 on: January 03, 2012, 08:48:04 pm »
Thanks for the fast replies!
But it will be fixed for sure, right?  ???:(
« Last Edit: January 03, 2012, 08:48:43 pm by murbarron »

Dark Mantis

  • *
  • 18405
  • 414
  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: Bent pins on Motherboard
« Reply #5 on: January 03, 2012, 08:52:03 pm »
I can't say that for sure, no. It is possible that Gigabyte might decide to repair the bent pins but they would want to see the damage first and then make a decision. You will have to apply to them and they will probably ask for some macro photos firstly. :-\

Are you in the UK or BG ?
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: Bent pins on Motherboard
« Reply #6 on: January 03, 2012, 08:55:50 pm »
That's ok. The damage is not that much really. it is 2 Pins. 1 of them is easily fixable as far as I can see. The other seems to be more damaged. However, I don't wanna try to fix them cause I might make it worse.  How can I open a case or something? I just sent an email to Gigabyte about that problem and I am waiting for a reply.

Well, I am living and studying in UK, but originally I am from BG.

Thanks for the help!

Dark Mantis

  • *
  • 18405
  • 414
  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: Bent pins on Motherboard
« Reply #7 on: January 03, 2012, 08:59:40 pm »
Well that's about as much as you can do for now until they reply I'm afraid. Probably take a few days or so but I know they are busy after Christmas. Good luck.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: Bent pins on Motherboard
« Reply #8 on: January 03, 2012, 09:06:24 pm »
Thank you very much! Will wait for their reply, however as I can see I will need to make some pictures of the pins as well?

Dark Mantis

  • *
  • 18405
  • 414
  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: Bent pins on Motherboard
« Reply #9 on: January 03, 2012, 09:09:27 pm »
Yes, most likely. They will require some Macro images with good clear lighting but not flash. Might be a good idea to prepare them so you are ready when they ask. ;)
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: Bent pins on Motherboard
« Reply #10 on: January 27, 2012, 02:49:04 am »
Hello. It's been awhile. I just wanna say THANK YOU to Dark Mantis who really helped me and Gigabye who fixed my motherboard.  I recieved my motherboard on 8th working day after I've sent it. Great service.You can now lock the thread, thanks once again.

Dark Mantis

  • *
  • 18405
  • 414
  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: Bent pins on Motherboard
« Reply #11 on: January 27, 2012, 03:53:58 pm »
Oh that is good news. Considering how much work must have been backlogged with Christmas etc I think Gigabyte certainly need applauding for having it done and back to you so fast too.  ;D

Enjoy using your newly repaired motherboard.  ;)
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

 

anything