Clock ratio on Phenom II BE CPU blocked

[digifred]

I posted over at tweaktown about my problem with the ratio that will not change on my BE processor. I use a couple of years old  Gigabyte GA-M55S-S3 motherboard. I made many attempts to change the ratio on my X2 555 processor in the BIOS but any value other that 'auto' will prevent me from getting into Windows (7). I used x16, x12 mulitpliers and other settings but it doesn't work. I already reset the CMOS and have the latest BIOS firmware. I don't know in what direction to look now. Please let me know if you have an idea, thanks.

[Lsdmeasap]

Corresponding thread is here for all parties concerned
http://forums.tweaktown.com/gigabyte/47707-i-cant-change-clock-ratio-my-phenom-ii-processor.html

[runn3R]

Hi digifred

As I checked your history in GTS (http://ggts.gigabyte.com) and there is no progress there indeed therefore I recommend you contact our NL branch directly (through phone) to help you.
Contact details are located here: http://www.gigabyte.co.nl/about-gigabyte/contact-us.aspx

Thanks

[digifred]

I will try that tomorrow. Thanks.

[Lsdmeasap]

Thanks runn3r!

[digifred]

I called Gigabyte today and basically they told me they can't help me because the motherboard is too old and they don't have it around anymore for testing purposes. The person I called said I should forward the problem and information to Gigabyte Taiwan to the hardware or bios department so they could push this further as there is no reason it shouldn't work.

[Lsdmeasap]

Did you ask them if they would test your hardware if you sent it to them?

[digifred]

Did you ask them if they would test your hardware if you sent it to them?

No I didn't ask but to be honest I'd rather not. If it's too much trouble I'll leave it at that and just be happy with it. Thanks anyway and have a nice W-E.

[Lsdmeasap]

Well I'd rather send it to them than Taiwan as that would take even longer.   I think unless you want to use this as-is at stock you'll need to send it somewhere, and this isn't a normal situation as mentioned above it should be working no problem

[digifred]

I think my contact person asked me to forward it to Taiwan as they might have the proper hardware needed. I'm not sure but I think it's what he meant.

[Lsdmeasap]

Yes, I'm sure they would have the hardware to test.   Did he give you an email in Taiwan?  If not, you can start a ticket here, choose Taiwan and then explain that you've already asked the other local departments and they told you to ask directly in Taiwan for testing.

http://www.gigabyte.com/support-downloads/technical-support.aspx

[digifred]

I sent a mail to Taiwan in the hope they can investigate further into this. If not I might consider sending my hardware locally if it doesn't take too long. I will post again when I have an answer from them.

[Lsdmeasap]

Let us know what Gigabyte Taiwan says!

[digifred]

Here is the reply

Thank you for your kindly mail and inquiry. About the issue you mentioned, the overclock result will depend on your peripheral devices, and the hardware overall performance. It might cause the system/hardwares cannot accept your overclock settings, and we will not guarantee any result caused by system overclocking.

Thus, we suggest you to load BIOS optimized setting and see if the problem still occurs or not.

Meanwhile, according to Microsoft Windows 7 hardware and driver design requirement, this product does not fully support Windows 7. So we do not have relevant driver for this OS.

Besides, if you install Windows 7 on this motherboard, it is possible to cause issues like: not able to install OS or system unstable, etc. Therefore, we do not suggest you to install Windows 7 on this motherboard. Sorry for the inconvenience that has encountered.

If you still have any further question or suggestion about our products/service, please do not hesitate to contact us. We will try our best to help you resolve the problem ASAP.

It seems I have a hardware/software incompatibility. I don't think it's worth sending in for further testing.

If there were any way to change the memory speed I could just tweak the FSB but that option is not supported. I guess this is the end of the story.

[Lsdmeasap]

Well, I don't think software matters, I mean if you can't set higher or lower CPU clock ratio and then reboot to BIOS and have it applied, software wouldn't be part of the issue.   Right, I mean you get what I'm say there correct?

Memory speed should be adjustable as well, are you saying there is no memory speed adjustment either?