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rma waiting time/no response

rma waiting time/no response
« on: March 08, 2021, 10:03:18 am »
hello everyone, i need help if you can, i don't get more replies from the rma service gigabyte is this normal? i'm sorry to do this post but many days have passed and i still haven't been able to activate my rma request for the gigabyte gpu warranty. I sent the first ticket on February 5th and received a reply after 21 days.

later I accepted their conditions to send the gpu to gigabyte, provided the proof of purchase and from that moment I didin't have any more answers and 11 days have passed and I am still waiting for information on where to send the gpu for the rma.

in total 32 days have passed and I am not been able to activate the RMA procedure.

Are these waiting times normal or is there a problem with my ticket?
Thanks for your patience i am just worried if something went wrong.
Thank you!

Email-ID: 1036747-1
Email-ID: 1036747-2

Re: rma waiting time/no response
« Reply #1 on: March 08, 2021, 03:10:24 pm »
I forgot to add the last ticket number Email-ID: 1036747-3.
waiting for help, and thanks for your patience
« Last Edit: March 08, 2021, 03:11:24 pm by tenentedan »

 

anything