Official GIGABYTE Forum

How long is warranty for motherboards

Re: How long is warranty for motherboards
« Reply #15 on: June 10, 2009, 11:21:40 am »
I'm glad I found this post. I never could find warranty information on the main website. Perhaps someone who knows the webmaster of the website could persuade him to publish it somewhere. That way everyone would know and perhaps it would be good for Gigabytes business aswell.

runn3R

  • *
  • 1325
  • 57
  • Admin
    • GIGABYTE UK
Re: How long is warranty for motherboards
« Reply #16 on: June 10, 2009, 11:50:57 am »
Hi Gigageek

Glad to hear this post is helpful for you.
I will ask webmaster to place such info also at http://uk.gigabyte.com

« Last Edit: October 23, 2013, 08:17:13 am by runn3R »
ZX-S & C64 are still my favourites ;-)

Re: How long is warranty for motherboards
« Reply #17 on: January 26, 2010, 11:38:39 pm »
HI
    Where is the serial number located on GA-M57SLI S4 model motherboard please
Ansar

Pottypete

  • 686
  • 15
Re: How long is warranty for motherboards
« Reply #18 on: January 27, 2010, 09:05:07 am »

runn3R

  • *
  • 1325
  • 57
  • Admin
    • GIGABYTE UK
« Last Edit: February 16, 2010, 03:26:02 pm by runn3R »
ZX-S & C64 are still my favourites ;-)

Re: How long is warranty for motherboards
« Reply #20 on: March 16, 2010, 03:07:21 pm »
According to Gigabyte, the warranty on all boards begins from the date of manufacture, not the date that you purchased it!  This is absurd.

kangoo

  • 126
  • 3
Re: How long is warranty for motherboards
« Reply #21 on: March 18, 2010, 06:58:57 am »
palavering, absurd or not absurd but it's clearly written at USA's website:

Warranty Effective On Date of Manufacture

GIGABYTE determines warranty based on the manufacture date. The manufacture date can be verified by the serial number found on the product.


http://rma.gigabyte.us/DirectRMA/EndUser_Main.asp

runn3R

  • *
  • 1325
  • 57
  • Admin
    • GIGABYTE UK
Re: How long is warranty for motherboards
« Reply #22 on: March 29, 2010, 08:14:38 am »
According to Gigabyte, the warranty on all boards begins from the date of manufacture, not the date that you purchased it!  This is absurd.

What is SN of your motherboard?
If you are from UK / IRL we will try to help you if your MB has more than 3 years from manufacturing date but less than 3 years from purchase date (proof of purchase will be required).
ZX-S & C64 are still my favourites ;-)

Re: How long is warranty for motherboards
« Reply #23 on: August 31, 2010, 09:51:58 am »
Hi runn3R,

I've emailed the tech support people and they've told me my board is over 3 years manufacture but i bought it in december 07 therefore i have a good 4 months left for the 3 years after purchase.

SN-  SN0727000629, bought 27/12/07 from overclockers.co.uk

setup - Intel Q6600 @ stock
Gigabyte P35-DS3R rev1.0 bios F12
4Gb (1Gbx4) Geil DDR2 Memory
Nvidia 8800GT

Quick summary of problems-

- pressing the power button once does nothing
- continuously pressing the power button eventually turns the system on (if lucky)
- once the system is on, its stable and can be powered off and on easily, unless left for longer than roughly 5 mins
- all components have been tested in other systems and different components have been tried in this motherboard.

The email from tech support-

Dear Chris,
 
Sorry, This product is over 3 year  out of warranty, no compoants for repair.
 
Regards.
 
Returns Dept.


Thanks for your help,

Chris


Dark Mantis

  • *
  • 18405
  • 413
  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: How long is warranty for motherboards
« Reply #24 on: August 31, 2010, 10:00:59 am »
Chris it might be a good idea to PM runn3R on this forum as he is busy and doesn't get a chance to read all the posts. Just send him a PM asking him to read your post.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: How long is warranty for motherboards
« Reply #25 on: August 31, 2010, 01:20:32 pm »
Ok thanks, i've sent runn3R a PM now. What do you reckon the likelihood of me getting it repaired is? It's pretty harsh how they say from manufacture not purchase!

Chris

Dark Mantis

  • *
  • 18405
  • 413
  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: How long is warranty for motherboards
« Reply #26 on: August 31, 2010, 01:28:22 pm »
All I can say is that runn3R is a fair man and if he can help he will, but obviously his hands are tied by company policy so don't expect miracles.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

runn3R

  • *
  • 1325
  • 57
  • Admin
    • GIGABYTE UK
Re: How long is warranty for motherboards
« Reply #27 on: September 08, 2010, 03:01:02 pm »
Hi chrishill86

Thanks for your PM. I arranged it as follows: you need to contact under: returns@gbt-tech.co.uk shortly describing your story and including scanned/photographed proof of purchase (invoice / receipt). This should be accepted.
ZX-S & C64 are still my favourites ;-)

Re: How long is warranty for motherboards
« Reply #28 on: September 10, 2010, 12:38:32 pm »
Hi runn3R,

Thanks for all the help, I have just received my RMA number!

Thanks again,

Chris

Re: How long is warranty for motherboards
« Reply #29 on: August 28, 2013, 04:58:10 am »
Hi, i just buy a new computer on tiger direct i was about decembre 2012 or january 2013
and now my motherboard stop working when i log into my tiger direct account it say call gigabyte
but i try to check only for my warranty and it say that i don't have any warranty!!??
can someone help me from gigabyte
and i hate the rma website so long to check a serial number and not much information
on warranty time