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Returning graphics card

Returning graphics card
« on: March 21, 2012, 11:54:51 am »
I'm returning my Gigabyte 5850 for the second time in a year due to it ceasing to function. The RMA process last time went absolutely fine and I got a replacement in good time. This time though I'm a bit concerned that it may not go as smoothly because I have not included with the returned card the RMA.xls I received in the email from Gigabyte...The email I received did not make it clear at all that I needed to do this.

Quote
Ear Sir,

 

Please return on UKA-1230093, new form attached. Please read updated warranty statement also attached. Please return item to and if possible the motherboard as well to:

 

GBT Tech Ltd

Unit 13 Warren Yard

Warren Farm Office Village

Wolverton Mill

Milton Keynes MK12 5NW

 

Regards

 

Returns Dept

Yes Ear sir is a typo from the support guy ;) Not sure how he knows I have big ears ;D

However I decided to read through the emails from last year and discovered that I was indeed meant to include it. I have put the RMA number clearly on the front of the package will this be enough for the RMA to  go smoothly or will I experience a delay?

Thanks,
Richard

runn3R

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Re: Returning graphics card
« Reply #1 on: March 21, 2012, 02:06:04 pm »
Hi

Apologizes for the typing error from RMA dept.
If RMA number is written on the package then no problem with the service.
For future reference please contact directly under returns@gbt-tech.co.uk only as usually you may receive a quicker response than here. Thanks
ZX-S & C64 are still my favourites ;-)

Dark Mantis

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Re: Returning graphics card
« Reply #2 on: March 21, 2012, 02:20:54 pm »
It would appear that everything is ok then as runn3R is Gigabyte staff and is in the same office complex.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: Returning graphics card
« Reply #3 on: March 21, 2012, 05:01:17 pm »
Yep everything is sorted now, thank you very much for the quick responses. Glad to see Gigabyte are still excellent at dealing with any issues their customers have.

Re: Returning graphics card
« Reply #4 on: March 27, 2012, 05:42:27 pm »
I feel I need to say how good and happy I am with the service I received. To all involved thank you very much! To get my card returned in working in order in less than 5 working days is just amazing.

Dark Mantis

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Re: Returning graphics card
« Reply #5 on: March 27, 2012, 06:04:05 pm »
Glad it all worked out well for you and that the system works well. ;D
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy