Official GIGABYTE Forum

RMA for refund?

RMA for refund?
« on: August 20, 2012, 01:29:38 pm »
Last month I bought a GA-Z68AP-D3 as part of a build. Anyway, after 3 weeks of use it failed to boot or POST last monday. Tried removing all cards, HDD cables etc, still no good. Tried clearing CMOS and removing/replacing the motherboard battery, still the same; it just loops at the start of the boot process, naver beeping or displaying anything on the screen.
I bought a new motherboard from the same retailer, swapped the processor RAM etc over and now the computer works fine (with the new motherboard).

What I'm getting around to asking is: Considering I now have 2 motherboards (one working, one not), can the faulty board be returned for refund or other Gigabyte products to equivalent value? The retailer (Ebuyer) is saying >28days after purchase, not their problem.

Dark Mantis

  • *
  • 18405
  • 414
  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: RMA for refund?
« Reply #1 on: August 20, 2012, 03:59:42 pm »
Hi and welcome.

If you are beyond the retailers 28 days return then you are stuck with two motherboards. It wasn't the correct way of dealing with the problem in the first place.  The manufacturer will do a repair/replacement if you use the proper channels and apply for an RMA.

Why didn't you arrange for the retailer to swap the board out ? or of course ask for help on the forum. I expect we could have cured the issue without the need for buying a second board or an RMA.

« Last Edit: August 21, 2012, 01:12:40 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
256GB SSD, Sam 1TB, WDB320GB
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy