Issue with USB 3.0 Flash Drive (Not using Sleep Mode)

[Svarog]

I also posted this over at the Corsair Support forum, but after 5 days they still havn't replied.

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First of all, i know Haswell has a USB 3.0 bug, but this was only suppost to happen when coming OUT of the Sleep Mode. Since i'm not using Sleep Mode i don't know what's going on.

Devices used:

Flash Voyager USB 3.0 64GB
Flash Voyager USB 2.0 16GB
WD Elements USB 3.0 HDD 1TB
Gigabyte Z87X-OC (Bios F4)
Front Panel USB 2.0 and 3.0
Back Panel USB 2.0 and 3.0

What's happening:

When i plug in my Flash Voyager USB 3.0 in one of my USB 3.0 ports and start transfering files to it after about 10-15 seconds the Flash Drive disappears from the list. Windows pops up a message that the location is no longer available. The drive still shows up Device Manager but there arn't any errors. When i use the same Flash Voyager USB 3.0 in a USB 2.0 port and do the same, it's working as it should.

Using the Flash Voyager USB 2.0 in one of the USB 3.0 ports and transfer files works just fine, same for the WD Elements USB 3.0 HDD.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Something i tested today was use the USB 3.0 Flash Drive in a USB 3.0 port and transfer FROM the Flash Drive to anywhere else, this doesn't seem to result in the Flash Drive disappearing.

I still don't know why it disappears when transfering to it. It's a HUGE issue but i still want to figure it out.

[Gloup_Gloup]

Hi Svarog,  

Welcome to forum,

Your motherboard have:
http://www.gigabyte.com/products/product-page.aspx?pid=4514#sp
Usb:
Chipset

    Up to 2 USB 3.0/2.0 ports (available through the internal USB header)
    Up to 8 USB 2.0/1.1 ports (2 ports on the back panel, 2 ports onboard, 4 ports available through the internal USB headers)

Chipset + 2 Renesas® uPD720210 USB 3.0 Hubs:

    Up to 8 USB 3.0/2.0 ports (6 ports on the back panel, 2 ports available through the internal USB header)

Internal I/O Connectors:
2 x USB 3.0/2.0 headers
2 x USB 2.0/1.1 headers
2 x USB 2.0/1.1 ports

I add a descriptions for other helper members....

I suppose you are with Bios F4?

He exist a F5i Bios
http://forums.tweaktown.com/gigabyte/28441-gigabyte-latest-beta-bios.html
http://www.mediafire.com/download/cb6fmoq1kal72fl/Z87XOC.5i.zip

Use this utilities for flashing a Bios:
download.gigabyte.eu/FileList/Utility/mb_utility_atbios_8series.exe

Flash guide here:
http://forums.tweaktown.com/gigabyte/27576-bios-flashing-how-qflash-guide.html

Have you tried with Bios B10, and F5i?

Infos about your situation from other site:
Overclock.net › Svarog › Svarog Rig
http://www.overclock.net/lists/display/view/id/3761744


Extract:
Through an official Product Change Notification (PCN) Intel has now confirmed that there really is a problem and that a solution is being worked on.
...
This solution will affect the delivery dates of certain products, and according to the PCN that includes the Z87, H87, Q85 and Q87, the C222, C224 and C226, and the QM87, HM87 and HM86.
Source of extract:
http://uk.hardware.info/news/34321/intel-officially-confirms-usb-30-bug-in-haswell-updated-with-intel-statement
http://www.reddit.com/r/buildapc/comments/1fuqnk/intel_officially_confirms_usb_30_bug_in_haswell/



I presume that your Flash Voyager USB 3 works fine with USB 2.0? yes or no?

I presume you have tried all USB port (USB2 and USB3) one by one?

Intel has stated that microsoft was able to fix it with a update to windows. .

Have you find this update ?  Where is he, web link on microsoft?

Also USB 3.0 issues should be gone with Windows 8 and Seven and or if you use the USB 3.0 ports that are on hubs.
Did you use the USB3 port as a hub?

Extract:
The company (Intel) indicates the issues will not impact the release of the Haswell processor series, but it is of the intention of resolving this problem in a future processor stepping.
Source of extract:
http://uk.hardware.info/news/33716/usb-30-problems-for-intels-haswell


New hardware revision required to fix Haswell's USB 3.0 issues:
http://uk.hardware.info/news/33893/new-hardware-revision-required-to-fix-haswells-usb-30-issues

You are again in situation Overclocking?

I search again for more infos...  sorry now, I do not have a solution for you.

========================================
Personnal Question about Noctua NH-D14:
Because I have this heatsink...
When you see this picture:
http://www.noctua.at/images/faqs/nh_d14_measurements_1.jpg
http://www.noctua.at/main.php?show=faqs&step=2&products_id=34&lng=en
Do you feel that this heater can be installed on the cpu without touching the graphics card?

For example, on the UD5, there is more space between the port pci-ex 16 and cpu.
http://www.gigabyte.com/products/product-page.aspx?pid=4483#ov

Tanks for help me too....

[Gloup_Gloup]

Hi all,  

New bios for Gigabyte Z87X-OC  -F5L
Source: http://forums.tweaktown.com/gigabyte/28441-gigabyte-latest-beta-bios.html
http://www.mediafire.com/download/297ykab67zfu9bs/Z87XOC.5l.7z

Backup BIOS reflash:
ALT+F10 - UEFI BIOS

[Svarog]

I know about the Beta Bios releases, but id like a change log else i see no reason to try and ruin my Bios Chips.

[kangoo]

you won't ruin your bios chip by updating to the latest one from tweaktown forum. and don't expect change log for each bios there
in case of any problem you always have backup bios - that's very good function.

try to connect this pendrive to different usb 3.0 ports

[Beekeeper]

There are hotfixes from MS to improve USB 3.0 compatibility (in case you have Win :
http://www.gigabyte.com/products/product-page.aspx?pid=4514#dl

[Svarog]

Ye, i know about those. But i'm using Windows 7.

Sad to see MS is already dropping Windows 7 support. Just because they want Gamers to go touchscreen >_>

[Gloup_Gloup]

Hi Svarog,  

Have you receive a answer from Corsair web site?

Have you read this post:
http://communities.intel.com/message/195232

Your motherboard, use a Renasas chip for USB3
Have you installed this : Renesas USB 3.0 Driver


Because, the Renasas chips USB3 is not does not affect by Intel USB3 problem....

[Svarog]

I'm using the Front Panel header next to the 24-Pin.

I would try one of the Back Panel USBs but i'm not interested in having to go behind my PC all the time to use it.

Seeing my USB 3.0 HDD works fine aswell as the UBS 2.0 Flash Drive i think it's just the USB 3.0 Flash Drive not working properly.

And no, corsair hasn't answered. Great support they offer

[Gloup_Gloup]

Hi Svarog, 

He exist now a new bios:
http://download.gigabyte.asia/FileList/BIOS/mb_bios_ga-z87x-oc_f5p.exe

[ex58]

And new BIOS F5q is out for OC board.

[Svarog]

Ill try the new Bios later on.

When i flashed to F4 and rebooted it said the main bios was corrupted and had to be restored. Now it's all working fine but it scared me.

Used @BIOS and downloaded the Bios File to my Desktop.

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But as i said, i really doubt it has to do with the board. It's the flash drive being a lame ass most likely.

[Gloup_Gloup]

Hi Svarog,

I think the best is use QFlash.

And new BIOS F5q is out for OC board.

I saw in TT web site, in few minutes before view your post.... 

[Svarog]

Went to F5q with @BIOS again, went fine this time.

It seems the issue is gone now. I have transfered files 10 times now and it doesn't disappear anymore.

I also enabled this Storage Accelerator in the Bios, dunno if that also helped. Can't remember if i tried that before.

Atleast it's working now

[Gloup_Gloup]

Hi again Svarog, 

So your USB3 work perfectly, now?

Just infos please....

Have you installed a Renesas drivers and Intel USB3.0 Driver,
Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver.zip

Or just Renesas drivers?