USB3 ports on X58A-UD3R don't work.

[pjaj]

OK, I'm a bit behind times, but I've just bought my first USB3 device, a Segate 4TB external drive.
When I plug it into a USB2 port it is recognized and could be used, so it'is OK and its cable is OK.
When I plug it into either of the USB3 ports nothing happens.
Similarly when I plug a known good USB2 memory stick into one of these ports there is no response other than the led on the stick lights - so it's getting power.
There are one or two other posts on this site about this problem but none of them seem to cover my symptoms exactly.
Any ideas?

I found some newer USB3 drivers on the Gigabyte site and they seem to have done the trick.
Panic over.

[cjapeterborough]

What else do you have occupying the PCIE slots?

Trying taking them out one by one and see if the USB3 then works.

Just a suggestion as I have seen this issue on another Gigabyte board mobo

If I recall with PCIE x4 occupied onboard USB3 wouldnt work

[pjaj]

No, it does now work.
The cause was old (or missing) drivers.
When I downloaded and installed the latest appropriate USB3 drivers from the gigabyte site at
http://www.gigabyte.com/products/product-page.aspx?pid=3449#dl
Select the "support & Downloads" tab and enter the OS (Windows 7 64 in my case).
This gave me
http://download.gigabyte.eu/FileList/Driver/motherboard_driver_usb3.exe
which I downloaded and ran
Windows 7 immediately reported it had found the drive and it appeared in Windows Explorer.

[dmdilks]

The other thing that I have done was go to the people who really made the USB-3 device.

They might have even a newer driver. Next time when you have a problem you can try that one too.