GA-990-FXA-UD7 wont turn off...

[Stiltonator]

FX9590, 16gb Corsair Vengeance 1866mhz, 2x GTX275
Vista 64,




I bought this motherboard at christmas -- its the only board that supports the fx9590...  Though it was actually working with the ud3. (but isn't supported   )

Still,  it's an ever so slight  improvement - this board allows me to run my ram at its rated speed without continually posting with overclocking warnings.

My problem is:  when i go to turn off the P.c at the end of the night  --  It will shut down windows, but wont power-off the board...
..Today it started up fine,  but when i powered it on yesterday after this strange problem night before last ago... The board was reluctant to post also,  it sounded like (although doesnt make the traditional post-beeps for me...)  it was restarting several times..  In the end i got it to post by removing the power lead and letting it sit for a minute before plugging it back in and trying again  (Not saying that fixed it,  just saying what happened)

Also, i feel its worth mentioning that i am using Vista 64bit... And installing that was not a great experience using this board, as it seems setup for Windows8... and almost incompatible with OS's before windows 8  with the default UEFI  settings??

I am curious as to why the boards are setup, as default, to support Windows 8 at the expense of all other installable operating systems


Another thing worth mentioning is one of my corsair SSD harddrives just 'stopped working'  --  this is what led me to having to reinstall windows --  i'd say your board destroyed it, but i can imagine that wont be welcomed here  -  so i'll just say it miraculously decided to stop working out the blue even though it had been working 100% completely fine up until that point... when i added more drives to the rest of the sata slots.


So to summarize.. Why wont my system turn off... ?
Should i expect this board to destroy SSDs on a whim? 
Obviously since im running vista64, do i need to turn anything else in the BIOS off since it seems setup optimized for windows8 ?

[mikeyb5753]

personally i'd avoid vista, not necessarily saying its causing the problem but you never know.  what I can say is you won't be getting the full potential of the board unless you use win 7 onwards.

if win 7 doesn't solve the problem then i'd be looking at the PSU.

As for the SSD, I wouldn't necessarily say it was the board that caused it, i've heard of a few that just decide to stop working for no reason

[Stiltonator]

Is this the official gigabyte forums?

Further info: 
The motherboard is on FB bios version...  I run a 750w corsair, or coolermaster Psu.
the PSU runs the PC under load fine... and Vista 64bit has been fine for several years now.


Without going too offtopic, why would you avoid vista mikey?  Had some bad experiences with it i take it ?   
I get good performance running triplehead resolutions in games,  despite what Microsoft tell you the latest buggy OS they release is not, traditionally,  all its cracked up to be --  until its been out for many, many years (imo) and the resource creep of yknow, having to have 2gig of ram at idle or whatever it is now for windows 7/8 does not instill me with confidence that it's not just a more dressed up version of vista with 'glitter'  on it..

Unless you can name some specific technology/feature on the board that i am denying myself by not using windows 7?


If gigabytes solution is to upgrade to windows7 and they are giving out free copies, i am more than happy to try it though...  Ofcourse i assumed that when it said Vista was supported by the board.. that included the ability for it to turn off.. and turn back on again.




Official confirmation that this is not a known issue would be nice  --  or should i just start asking for a refund now?

[AgentFXA]

Well, both mobos (U7/U3) support the 95xx but only with latest board revisions (better power regulators)
In the sys bios make sure cores are NOT unlocked - this can cause some erratic startup/shutdown behaviour .. that's what I've experienced with my FX.

Other than that do not overclock and see if that is fixing your problems.

[Stiltonator]

...   only with latest board revisions (better power regulators)   ...

It doesn't say anywhere on the notes that the FC bios improves the power regulation?
Buuut... Your suggestion worked, so thank you very much for sharing that solid knowledge.

Where did you find this out ?

Personally, i dont upgrade anything just because a 'new version'  is out, unless i'm having problems...
(as you might guess, from my comments aimed at windows 7/8 -- because, in my experience,  often as many old things get broken as new things get fixed )
Having had bios' brick boards in the past during flashing before, its not something i relished doing either...

But if i'd seen mentioned of this problem specifically anywhere, like, in the notes section of the BIOS downloads page.. I would have had the common sense to do it myself.
Although i realise my mistake now.. Not looking at the 'supported bios' column on the CPU support list  
/facepalm


My problem is fixed though, i can finally send my pc to sleep without worrying about it not turning on again.
Thanks  for your help   AgentFXA!

( i'd  'karma'  you, but i dont know how..  )

[dmdilks]

Still,  it's an ever so slight  improvement - this board allows me to run my ram at its rated speed without continually posting with overclocking warnings.

On the memory are you setting just the speed? With AMD boards you have set the speed and the timing. I have two of the GA-990-FXA-UD5.

I set my memory to the 1600 and set the timings to 7-7-7-18. That is what the memory spec's are on the memory.

[Stiltonator]

I'm no longer using that board because it doesn't support my CPU...  so i am setting neither.


But i am using 1866 ram,  and the same 'profile1' setting that was available (but not working correctly for me on ud5)  works on the ud7

also my processor is supported on this board,  but not the ud5,  so that seals the deal really...

[Stiltonator]

I still have a serious problem with this board...    and technical support are worrying me...


Its taken a week to get a reply that included a point of contact more specific than:  'we are the taiwanese tech support team'  [i knew that, i contacted them].


I'm now speaking to a chap called 'Ken'   and he is unable to replicate my issue and keeps sending me screenshots in replies to 'prove'  that _his_ board does work ...
I was never in doubt that the board should work...





The current problem:    I cannot stress all the CPU cores at the same time or the system just powers off...



According to AMD overdrive it never actually hits its thermal limit...
According to gigabyte,  the motherboard will not power off.. only the CPU can do that...  

AMD tech-support guy says:     its all down the motherboard...  
Gigabyte says:  It’s not controlled by motherboard.                      



and   "  The temperature reading on Core temp is from AMD’s defined parameter directly, motherboard doesn’t have sensor to detect it. Besides, BIOS has no right to affect the result of temperature reading neither.  "



Overclockers think its the pump has gone in the seidon240m  watercooler....
...Guess what coolermaster says though?   Its not the watercooler!  [and i am actually inclined to believe that, because it will game fine]


I dont think its the watercooler:
+  the fans spin and the light comes on on the pump..  
-   I cant hear the pump, but my h60 had a silent pump also..  
+  Would it even start up and play games, if the pump wasnt working?  I dont think so... But maybe the waterblock is 'that good'  


CPU:
+  i don't think i've ever had a broken CPU that has allowed me to get into bios,  run games, etc etc... They've either been bricked.. or not.  So since ive yet to experience a 'broken cpu' that can do all that, im uncertain if its possible?


Personally im going with, its either the motherboard is defective or   ... something (like insufficient power)  is not enabling the mobo to function correctly...

This makes sense to me, as it could explain its 'erratic'  behaviour when it comes to shutting down / standby / powering up...
I dont know though.. Im not a hardware engineer...

But when i hit the power power... Its so strange how it all powers up...  First the case fans come on, then a second later the motherboard.. then different fans turn on...  I'm pretty sure it didnt used to power up like that... Perhaps i should put up a video, its quite comical really...
  [ or it would be if it wasnt a brand new £150 piece of hardware ]


It turns out AgentFXA's  'bios update' suggestion, which i originally thought 'fixed' the issue of the computer not powering down/sleeping/waking up  did not fix the issue...  I guess because i updated and loaded default settings it dissapeared.

...This sleep/wake  issue seems to be related to one of the following options being disabled:
--  AMD Cool n Quiet
--  C1E support
--  C6 State
--  APM
If i have all of these disabled in an effort to test with some sort of stability... The sleep/power problem  returns...
I leave this here in the hope someone skimming in the future, with the same problem,  might actually be helped by this...







Anyone care to weigh in?  

There's something inside me telling me, its my power supply...  ...I dont know if its past experience creeping in,  but i feel like ive had a similar issue in the past, with a gigabyte motherboard,  and that was due to my power supply not supplying enough juice to get everything going...

[Vezina]

Make a barebone set up on a cardboard/wooden surface ,with a known to work power supply ,minimum 500W , having in mind the config.
Even quality PSU-s can go bad or be defective so swapping it out is needed.

Use a "normal" HDD to rule out SSD incompatibilities or malfunctioning.

Use Windows 7 which is known to work.  

Make sure the motherboard supports that CPU with a NON-beta BIOS ,which means the support is official.

Use IDE Mode for the SATA controller ,when installing OS and see how it goes.
Wrong drivers for the SATA controller when in AHCI mode can give such /hang issue.

Oh ,DO not install any antivirus or HIPS firewall in the mean time.

[Stiltonator]

Take apart your PC.
Change your PSU.
Change your Harddrives.
Change your operating system.

lol

[Vezina]

Take apart your PC.
Change your PSU.
Change your Harddrives.
Change your operating system.

lol

Do not quote what i did not say

Unfortunately ,troubleshooting requires swap of components.,to pin point the "bad" one.You can borrow from friends those components and test with.

Otherwise you can very well go to a computer shop/service and ask them or pay them to help you.

The ability to pin point exactly and directly, what s wrong  in your PC ,on a forum , is impossible ,, but we can help here with suggestions based on your feedback.
The more feedback you give the faster we can identify the problem.