Dear Sir, As part of our new internal RMA policy, we will now advise customers in advance on day of despatch of thier repaired/tested/serviced item(s), rather than send the technical report(s), also this lets you know we are despatching the goods same day. Please see below yours for UKA-08C0106. In your case, your item was tested fully but no fault was found and our engineer reported no powering up problems. This item is being despatched today. UKA-08C0106 / 4719331834128SN081760001671 / Repair RMA_SN Product_ID Key_Part Type RMA Order No Repaired Date Reason Error Component Location Engineer Remark 4719331834128SN081760001671 5M945CM2L-00-10J 5M945CM2L-00-10J RM UKA-08C0106 2009/01/05 N01TESTED OK. NO FAULT FOUND P06 SYSTEM NO BOOT / NO DISPLAY 965035 USR Description NO POWER UP Regards Returns Dept
Can i ask you what you actually tested on this board as i have just tried yet another CPU (Working in other motherboard) and a brand new PSU 620W and its still beeping
Dear Sir, Everything on all boards and VGA returned to us are tested fully, this is a requirement. I attach a example of our test flow chart that gives you a idea. Please note not all faults are attributed to the motherboard alone. If there was a powering up issue, our engineer would of realised this at the outset as the board has to boot up as a minimum to do all the required tests neccessary. Regards Returns Dept
did he test it with a CPU in the board
Dear Sir, It was tested with a Core 2 Dual processor on board. Regards Returns Dept
Well if that is true you can show me it working I'm on my way to you in 1 hour and if its not working i wont a replacement and a refund for the postal check of £10 as it would be clear to me that it was not tested as i have tested CPU and PSU in my friends Motherboard and it works 100% so the only common fault is your motherboard I'm extremely annoyed with how you have treated my case and the fact you wrote "No KNOWN CUSTOMER WHERE/WHO/FROM" on the box means i cant send it back to any one now.
Dear Sir, Replacements are only given if a item is non repairable under warranty, if this being so we get our replacements from our depot in Holland a process that takes upto 10 working days so we will be unable to swap it for you on our premises. Also visits are by appointment only. The fee of £10 as explained earlier is to cover our costs of courier charges back to you so this is non refundable once sent back. You are welcome to return the item and hand deliver it, but if so a new RMA number would need to be issued and we will inspect again but we do not do a repair while you wait service so I fear your journey will be wasted. Regards Returns Dept
Well then you will be calling the police to make me leave the building as I'm not leaving with out a working product and if not ill take you to small clams court for not honoring your warranty and taking cash for work not carried out be it for postage costs or not. In fact if your going to take that stance ill take your product to an independent computer shop and have them test it and charge you for it. This is unacceptable and to be quite frank rude.By the way what's your name so i know who to look for.
