Hi all,
tried searching for a similiar thread but failed to find anything close.
I have very recently bought a GigaByte EP31-DS3L MoBo from Scan.co.uk.
On receiving the mobo, one of the pins where the CPU lays on is bent and conseqeuntly, it does not work. When I phoned scan to organise getting a replacement, they told me that the warranty does not cover pin damage and could not offer me a replacement.
As you can imagine, this has made me exponetionally angry.
After contacting the office of fair trading (UK), I was told that it is the LAW that if an item is faulty, then i am entitled to a replacement, repair or refund, regardless off any non existing or existing warranty.
All I want is my motherboard to be replaced so i can build my new machine. I do not want to go through drawn out legal channels. Does anyone have any advice? Can I send it directly back to Gigabyte for replacement? Or is a case that i have to deal with the supplier?
Thank you for taking time to read, and any advice you could give me would be greatly apprieciated.
Ryan
