I read that you have first run the program for the chipHere is a couple of links that might help:https://technet.microsoft.com/en-us/library/cc754524.aspx?f=255&MSPPError=-2147217396http://download.gigabyte.asia/FileList/Manual/motherboard_manual_tpm_e.pdfhttps://www.google.com/#q=enable+tpm+chip+in+bios+gigabyte
I'm sorry but I was going by what i read. I have never used one before. The only thing you could try is email or call support sorry if I can't help.