Questions about GIGABYTE products > X99 Motherboards

New build - X99P-SLI, i7 6850, no video.

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RolloZ170:

--- Quote from: JamesV on June 20, 2016, 05:45:25 pm ---Apologize for hijacking thread.   Memory recommendation was from support ticket and still cannot get MB to post with compatible CPU.  Looks like I am in same boat.   Cheers

--- End quote ---
I had same problem, old BIOS and no Q-Flash plus.
I purchased a E5-2630L v3 ES on the bay for $99, comes from jpn in 6 days.

spaille:
I had the exact same problem.

New broadwell-e cpu not recognized and flashing the bios was needed.
I had to buy a 5820k for the only purpose of updating the bios and get my computer to work...

I've always been a Gigabyte user for my motherboards but in this case I must say that I'm very disappointed.  :-\
A recently produced motherboard shouldn't be sold with an old bios that doesn't support recent cpu's.

My two cents.

deathonabun:
I just wanted to provide an update.

I requested an RMA from Gigabyte on June 19th so I could send the board back and have them update the BIOS.
On June 21st, they approved my RMA request, and I shipped the board to Gigabyte via UPS ground. They received the shipment a week later on June 28th. On July 11, I received notice that they had finished testing the board and found nothing wrong with it. They shipped the board back to me UPS 3-day and I received it yesterday, July 14th.

Today I installed the board, and it works great! I was worried since they claimed to have found nothing wrong with the board that they had not updated the BIOS. Clearly they did, and not make note of it.

I'm still not happy about having to wait nearly a month to use my new motherboard, but I've learned my lesson about buying board without the USB BIOS update feature (Q-Flash Plus). Never again.

dmdilks:
Like the one guy said about throwing in his two cent. Understand something that the store or on line store selling motherboard gets 100's of them. They don't know what bios is on the board when they sell them.

There is nothing on the box either. All they do take your order and fill it out. They don't know or care why you are buying those items. All I can say here is do your research before you buy stuff. If you want to make sure call them and find out if the items will work together.

I have been doing this for 35 yrs you never know what you are getting into when you start to build a computer. I myself cross my fingers every time you put some thing together. Sorry you guys ran into problems but welcome to the computer world.

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