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Z170X-Designare and thunderbolt

shadowsports

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Re: Z170X-Designare and thunderbolt
« Reply #15 on: September 14, 2016, 02:24:04 pm »
now she vanished Thunderbolt from bios, USB-C does not work again.

what's happening?

Before assuming that its the hardware, how about some history on this build?  Purchased new?  Fresh install of windows? Installing as admin user?  You had what I believe is way too much trouble installing the TB driver.  Are you having any other issues, system instability, etc? 

Please provide your system specs. All hardware, OS, etc

I'd try System Restore.  If that works its probably your install and not the MB.   
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

duo1

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Re: Z170X-Designare and thunderbolt
« Reply #16 on: September 14, 2016, 05:16:28 pm »
Z170X-Designare, Intel i7 6700K, DDR 2 x 8 Gb Trident Z, BeQuiet Dark Power Pro 11 850 W, Corsair H115i watercooler, Intel NVMe SSD 750 series U.2, WD 4 Tb hybrid, DVD rom ASUS DRW-24D5MT, Mastercase Maker 5, Windows 10 pro x64, I am administrator, fresh install with all drivers from Gigabyte, Intel ...
Norton Internet Security 2016 and Office 2016, Corsair link 4, Intel toolbox only
All work good only - USB-C / thunderbolt ...

« Last Edit: September 14, 2016, 06:04:17 pm by duo1 »

shadowsports

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Re: Z170X-Designare and thunderbolt
« Reply #17 on: September 14, 2016, 07:44:01 pm »
Helpful, thanks.   ;)

Results of System Restore?
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

duo1

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Re: Z170X-Designare and thunderbolt
« Reply #18 on: September 15, 2016, 05:51:54 am »
it did not work


I disconnected the power for 5 minutes and appeared thunderbolt in the BIOS but in datails thunderbolt - Controller driver version is unknown.
I uninstalled and again I install drivers for thunderbolt still no change

nothing works in USB-C

it is a symptom that falls controller usb-c/thunderbolt or motherboard?
« Last Edit: September 15, 2016, 07:36:08 am by duo1 »

shadowsports

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Re: Z170X-Designare and thunderbolt
« Reply #19 on: September 15, 2016, 02:18:58 pm »
Wow, not the behavior you'd expect from a $214 MB.  I would try one more thing. 

Uninstall the device and driver from Device Manager
Uninstall the FW utility if present in Programs and Features

Open an elevated command prompt, run sfc /scannow - check integrity of OS files.  Will likely come back clean.  But report these results.  If you are so inclined, review your System Event Viewer for errors/issues.

Shut down.  Disconnect from Power,  Reconnect, cold boot.  Enter BIOS,  Perform Clear_CMOS.  F10 to save.
When the system restarts, enter BIOS, set up from scratch
F10, boot into windows
Re-install the TB driver
Run the FW update utility

Results?

If this doesn't work...   I would see if you can swap the board out with the retailer where you purchased?  Otherwise, I'd open an RMA with Gigabyte and get myself a replacement. 

There isn't much to mess up here.  One BIOS rev.  One set of drivers/FW Utility.  I was leaving towards a software issue, but with the device disappearing and reappearing after a cold boot, I would be looking at a more permanent solution.  As you will have taken reasonable steps to troubleshoot and resolve.  Keep us posted.
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

duo1

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Re: Z170X-Designare and thunderbolt
« Reply #20 on: September 16, 2016, 07:32:25 am »
sorry for my english
C:\WINDOWS\system32>sfc/scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete
Windows Resource Protection did not find any integrity violations
I did everything (removal device, driver th., clear CMOS, but without re-upload Thunderbolt FW Update Tool B16.0718.1, I have uploaded again drivers Thunderbolt 16.1.47.275.
1.   in the BIOS it is still Thunderbolt
2.   in Device Manager is: Intel(R) USB 3.0 eXtensible Host Controller
3.   when I connect something to the usb-c displays: Intel(R) USB 3.1 eXtensible Host Controller
4.   when I take out of something from USB-C disappears: Intel(R) USB 3.1 eXtensible Host Controller
5.   nothing works in the port USB-C but there is electricity
preview events errors in red for system:
1.   Microsoft-Windows-DistributedCOM – id 10010 / 10016 / 10001
2.   Kernel-Boot - id 29
3.   Kernel-Power – id 41
the pain I have to undress computer I must send the motherboard to store
I will see what will happen next
« Last Edit: September 16, 2016, 07:35:29 am by duo1 »

shadowsports

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Re: Z170X-Designare and thunderbolt
« Reply #21 on: September 16, 2016, 02:26:31 pm »
Solving PC issues can be challenging, but some things should just work.  You've taken reasonable steps to resolve and are not having other issues except this.  Had things like upgrading your OS, or flashing your BIOS taken place, I might be more inclined to push a software issue.  Instead you'd have this problem right out of the box.  New build, fresh install.

Your hardware selections, appear fine.  Nice rig.  You can try another install of the OS.  Maybe a reset first, if you decide to go this route.  Failing that, I'd be looking to get it replaced.  Yes, pulling the MB is a pain.  Sometimes cutting your loses and moving forward is the quickest solution. 
« Last Edit: September 16, 2016, 02:28:43 pm by shadowsports »
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

duo1

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Re: Z170X-Designare and thunderbolt
« Reply #22 on: October 08, 2016, 09:15:23 am »
I got a new motherboard (old was made at 24 week and new 33 week 2016)

Everything works well.

Thunderbolt was immediately in the BIOS and immediately is USB-C (3.1)

Interestingly otherwise appear on the screen while making the update thunderbolt but this detail.

sorry for my anglish

shadowsports

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Re: Z170X-Designare and thunderbolt
« Reply #23 on: October 09, 2016, 03:21:43 am »
duo1,
Good for you.  Happy things worked out in the end.  Horrible out of box experience, but now its time to enjoy your PC.   8) 8) 8) 8)
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW