AX370 Gaming 5: Crackling Front Audio Every 5 Minute

[furkandeger]

Just set up my Ryzen system, but front audio makes crackling noises after a couple of minutes. Plugging the headhone out and in fixes it temporarily, but it comes back again in a couple of minutes tops. Also other than plugging the jack out & in, messing with Smart Headphone Amp setting or 100% sound volume fixes it.

I've already tried official drivers, Realtek drivers and Microsoft Drivers. Is that a known issue? Should I expect a bios or driver update to fix it?

Thanks.

[vmelo]

Do you have rgb fusion installed? Uninstalling it seems to have fixed that issue for me, along with the random stuttering I was experiencing.

[furkandeger]

Do you have rgb fusion installed? Uninstalling it seems to have fixed that issue for me, along with the random stuttering I was experiencing.

Hi there,

No, I do not have RGB Fusion nor any of the GIGABYTE Utilities installed (I have all drivers though).

[shadowsports]

Recommend you also report the issue to support.  If it is truly a problem, it needs visibility in order to get addressed or resolved. 

[davidge]

Just set up my Ryzen system, but front audio makes crackling noises after a couple of minutes. Plugging the headhone out and in fixes it temporarily, but it comes back again in a couple of minutes tops. Also other than plugging the jack out & in, messing with Smart Headphone Amp setting or 100% sound volume fixes it.

I've already tried official drivers, Realtek drivers and Microsoft Drivers. Is that a known issue? Should I expect a bios or driver update to fix it?

I have the same issue with AX370 Gaming K7. If I configure front MIC as an output, it works. I already contacted GB support, they forwarded my request to their HQ with no response for three weeks...