X299 UD4 - Alpine Ridge Tunderbolt Add on card not detected.

[philterino]

Ive installed the Alpine Ridge card in the correct slot and its showing up in BIOS (F4g)

Ive installed the Windows 10 drivers.

When I go to run FlashTBT_100 it says "controller not detected"

Anyone any ideas?

[shadowsports]

Card is not being detected in the OS.

Cryptic of course.  This page only states support for EX and Pro...

https://www.gigabyte.com/Motherboard/GC-ALPINE-RIDGE-rev-10#ov

Have you installed chipset .inf drivers?

I don't see TB drivers listed for download on the ud4 (non pro or EX) page.

Did your card come with the accessory cable connector for connecting to port #18 

[pcmart]

We are also facing the same issue with a GIGABYTE AORUS X299-GAMING 3 motherboard and thunderbolt alpine card. Upgraded firmware and many times uninstalled and reinstalled the thunderbolt drivers from Gigabyte website. Even changed the card itself. But no luck at all. Now thinking of re-installing the whole system.

We have X-299 Gaming 3 MB,  i9-7900x CPU , GX1080 TI - 11g graphics card, Intel Optane Memory - 16GB and a 500G samsung SSD , corsair  vengeance CMK16GX4M2A2400C16R - total 32 GB memory plus windows 10 HOme.

Completely lost trying to troubleshoot this issue - which is only with thunderbolt alpine card. Any help is much appreciated.

Thanks
pc mart

[shadowsports]

Card is installed in 4th slot down from the top??  PCIEX4_2 

Have you noticed what happens when you click the PCIE Optimal Performance Toll on the Specs Page here...

You have more than the required number of lanes supported by the CPU

http://www.gigabyte.us/Motherboard/X299-AORUS-Gaming-3-rev-10#sp

Its broken. 

http://www.gigabyte.us/Error-Page

My recommendation is open a ticket with support.  Both of you.  Don't beat your heads against the wall. 

I'm dealing with a Gaming 9, 64GB of RAM, 7920x and 2x 960 Pro's 1TB ea....  write speeds in RAID 0 are half what they should be...  Install one drive and it works great...  been pulling my hair out for weeks.  Gave Up...  Not running RAID.  All of this stuff was release too soon.  The whole PCIe lanes thing, RAID, VROC, etc.

[frazfraz]

I don't know 100% but...

Have you looked in the BIOS to check the thunderbolt card is recognized - And activated - Thunderbolt requires 4 x PCI-e lanes I think

After this it could be an idea to get a thunderbolt driver from somewhere else, after all it is an Intel driver.

I had a strange experience with another motherboard by xyz manufacturer where rear USB 3 ports would not work which were controlled by a Renesas driver so I Googled Renesas as I'd never heard of them at that point.  Anyway I used another Renesas driver somewhere else and it worked, not straight away but the USB ports started to work, weird really - 

Check BIOS - Then source another driver if not working

Don't know what else to suggest apart from another PCI-e slot and maybe check there are no conflicts eg - If any other connections share the same bandwidth eg - SATA ports and or M.2 / U.2 slots if you have them - Post back to say how it goes - Thanks

[rthorntn]

Hi,

Did anyone get TB working on Gigabyte X299, i'm having the same issue?

Thanks.

Richard

[shadowsports]

Guys,
Open a support ticket.  If there is a problem, its the only way support will be made aware and allocate time to investigate and resolve an issue.

[rthorntn]

Ticket created a few days ago, the response from gigabyte was unsatisfactory basically blamed the Linux OS, I have had the Intel Linux Thunderbolt team look at this and it's more than likely a hardware or BIOS issue, with hotplug and may or may not involve the cable (the cable has a hotplug pin).  I would like to find out if users are still having issues in windows.

[shadowsports]

Understand, and agree.  I had to dig for the info I posted above and even then, it was a little vague and incomplete. 

With Linux, I doubt you will get much traction from support given the disclaimer that appears on most of the support pages.  Sadly there hasn't been much activity on this thread.     

[rthorntn]

An update, I tried Windows 10 and Thunderbolt works correctly so it's something to do with Linux.

[shadowsports]

An update, I tried Windows 10 and Thunderbolt works correctly so it's something to do with Linux.

Confirmation it works with X299 UD4 & W10.  Thanks, this will help others.

[DV_Chris]

Can you please advise on how to set up the TB3 card correctly using Win10? Which slot do you use on the UD4?

Thank you for all your answers in advance.

[DV_Chris]

No one using the TB3 card in a X299 UD4?

[shadowsports]

No one using the TB3 card in a X299 UD4?

Try sending a PM > rthorntn

[DV_Chris]

No one using the TB3 card in a X299 UD4?

Try sending a PM > rthorntn

I did. Unfortunately he uses a X299 AORUS GAMING 3. I need advice regarding the UD4.

So maybe someone has the correct slot speeds?