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Gigabyte bios update page broken?

mosam8

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Gigabyte bios update page broken?
« on: October 27, 2017, 10:30:12 pm »
Hello,

I installed a new CPU (A10-7890k) and I started having BSODs (KERNAL SECURITY CHECK FAILURE). At first, I assumed it was a driver issue, but it still persisted after updating everything. Then I thought I received a faulty CPU, so I installed the old one back in and send the A10 7890K back for a replacement. As expected, while I was waiting for a replacement to arrive, the old CPU didn't cause any BSODs for 2 days that I had it installed. The new one arrived and same things started to happen once I installed it.

I noticed that my BIOS version is F7, and checked the compatibility version for the CPU is F8d. So I tried to go on the bios update page and the words are overlapping with each other and I am unable to download the bios update. (link to bios update: https://www.gigabyte.com/Motherboard/GA-F2A88XM-DS2-rev-30-31#support-dl). I've tried different browsers but its still the same.

Here is my PC component list:

Motherboard: F2A88XM-DS2 (P0
Graphics card: 4096MB ATI AMD Radeon R9 380 Series
RAM: 16.0GB Dual-Channel DDR3 @ 810MHz
Previous CPU: AMD Athlon(tm) x4 740
New CPU: AMD A10-7890K

shadowsports

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Re: Gigabyte bios update page broken?
« Reply #1 on: October 28, 2017, 02:49:16 am »
Hi,
Yes, something is wrong with that products site. I tried both the US and UK, and both failed to display properly as you describe.  Open a ticket with support, I imagine they can fix it fairly quickly.

Customer service or if you can find site feedback:

https://www.gigabyte.com/Support

Contact us via any of the following methods during our business hours:
 Monday - Friday 8:30 AM - 5:30 PM Pacific Time
 Email: services@gigabyteusa.com
 Phone: 1-(626)-854-9338 op. 4
 Fax: 1-(626)-854-9326


EDIT - This download page is broken too.  They'll realize it shortly.

http://www.gigabyte.us/Motherboard/Z370-HD3P-rev-10#support-dl
« Last Edit: October 28, 2017, 03:10:13 am by shadowsports »
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

shadowsports

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Re: Gigabyte bios update page broken?
« Reply #2 on: October 30, 2017, 03:40:53 am »
Fixed today when I checked.  ;)
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW