No Response - Gigabyte Black Edition Upgrade

[lawrencewh]

Hi There,

I hate to have to make my first post that of complaint after being Gigabyte customer of over 10 years.
But this is unacceptable customer service / relations.

Can anyone help please?

I have been trying to get response from anyone at Gigabyte for the nearly 2 weeks starting with an initial ticket raised at "esupport.gigabyte.com". To which I've only gotten a blanket response.

From: esupport@gigabyte.com [mailto:esupport@gigabyte.com]
Sent: 21 February 2018 15:01
To: Lawrence
Subject: GIGABYTE eSupport Reply Notification on Ticket ID: 515730 (Please do not reply this mail directly).

Dear Lawrence,

Thank you for emailing GIGABYTE.

We are delighted with your interest in our products.
We forwarded to the responsible team.

Will come back to you once they reply.
Regards

GIAGBYTE Team
===============================================================================

I have also tried emailing 2 other addresses and have not even received an acknowledgement.

I am still waiting....

Any help would be appreciated.

Thank you.


Some details removed for privacy.


From: Lawrence
Sent: 27 February 2018 09:39
To: 'upgradeservice@gigabyte.eu' <upgradeservice@gigabyte.eu>
Cc: 'returns@gbt-tech.co.uk' <returns@gbt-tech.co.uk>; 'esupport@gigabyte.com' <esupport@gigabyte.com>
Subject: Still NO reply // Black Edition Upgrade Website Not Accessible
Importance: High

Hi there,

It has now been 7 days since my original email requesting assistance regarding this matter.

I appreciate you might be busy, but some sort of acknowledgement would be just polite.

Please could you provide me with the details of the website for the Black Edition Upgrade.


Thank you


Kind Regards,

Lawrence

-------------------------------------------------------

From: Lawrence
Sent: 23 February 2018 19:10
To: 'upgradeservice@gigabyte.eu' <upgradeservice@gigabyte.eu>
Cc: 'returns@gbt-tech.co.uk' <returns@gbt-tech.co.uk>
Subject: RE: Black Edition Upgrade Website Not Accessible

Hi There,

I have still not received any reply to my email.

Please could you provide some update?


Kind Regards,

Lawrence

--------------------------------------------------------

From: Lawrence
Sent: 20 February 2018 09:45
To: 'upgradeservice@gigabyte.eu' <upgradeservice@gigabyte.eu>
Subject: Black Edition Upgrade Website Not Accessible
Importance: High

Hi There,

I am trying to access the website for the Black Edition Upgrade at:

http://bk.gigabyte.eu/upgrade/upgradeEN.html

and

http://upgrade.gigabyte.eu/

However the sites appear to be down or now inactive.

I am still within the 3 years and I was wondering has the site URL changed?
I cannot find any information about this.

-----------------------------------

Warranty-certificate GIGABYTE provides you
<Address>
as the first buyer of this product an UPGRADE-warranty for 36 months (3 years) from purchase date.

Serial number: SN14**********
Registration-ID: 14270*************


Please let me know what I need to do, thank you.


Kind Regards,

Lawrence

[absic]

Hi,

I'm sorry that I don't have an answer for you or an explanation as to what is happening.

I have asked the Gigabyte Forum representative to have a look at this thread, which will probably not happen until Monday. But hopefully, things will move forward for you after that.

Keep an eye on your PM's (personal Messages) on the forum as, quite often, contact can be made via this portal.

[lawrencewh]

Hi absic,

Thank you for your response.

I'll keep an eye on email, PM's and forums.

Appreciated.

Kind Regards,

Lawrence

[runn3R]

Hi Lawrence

I am sorry for the situation you experience. Let me help you. I will contact the responsible team handling this promotion to answer you asap.
Any problems please let me know, you can send me PM as well.

Regards
runn3R / GIGABYTE Forum Admin