Official GIGABYTE Forum

Z490M GamingX: After wake up from sleep - BSOD - source thermald.exe from SIV sw

mirij

  • 3
  • 0
After wake up from sleep -> BSOD - > source  thermald.exe  version 8.0.8.2 from SIV software of Gigabyte:

Here is analyzed crash dump file:
------------------------------------
Quote
Microsoft (R) Windows Debugger Version 10.0.19041.685 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\070221-8312-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (20 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff807`0e800000 PsLoadedModuleList = 0xfffff807`0f42a390
Debug session time: Fri Jul  2 06:58:23.329 2021 (UTC + 2:00)
System Uptime: 1 days 10:43:46.087
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
18: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
   bit 0 : value 0 = read operation, 1 = write operation
   bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8070ea66d6b, address which referenced memory

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for win32kfull.sys
*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 2

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-B7NHU71

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 15

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 80

    Key  : Analysis.System
    Value: CreateObject


BUGCHECK_CODE:  a

BUGCHECK_P1: 8

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8070ea66d6b

READ_ADDRESS: fffff8070f4fb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff8070f40f330: Unable to get Flags value from nt!KdVersionBlock
fffff8070f40f330: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
 0000000000000008

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  thermald.exe

TRAP_FRAME:  fffff002715366b0 -- (.trap 0xfffff002715366b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffcb8d9479a1a0 rbx=0000000000000000 rcx=0000000000009896
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8070ea66d6b rsp=fffff00271536840 rbp=0000012319f37cbc
 r8=0000012319f12403  r9=fffff8070b756c50 r10=fffff8070b753ac0
r11=fffff00271536900 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!KiInsertTimerTable+0xeb:
fffff807`0ea66d6b 48397208        cmp     qword ptr [rdx+8],rsi ds:00000000`00000008=????????????????
Resetting default scope

STACK_TEXT: 
fffff002`71536568 fffff807`0ec07a69 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff002`71536570 fffff807`0ec03d69 : fffff002`71536ce0 fffff002`71536c00 00000000`00000000 fffff807`0ebfc806 : nt!KiBugCheckDispatch+0x69
fffff002`715366b0 fffff807`0ea66d6b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x469
fffff002`71536840 fffff807`0ea64fed : ffffcb8d`9479a080 fffff807`00000010 fffff002`71536a00 00630073`00000000 : nt!KiInsertTimerTable+0xeb
fffff002`715368c0 fffff807`0ea43d5e : 00000000`0000007c 00001f80`00000000 11440405`41155101 00000000`00000000 : nt!KiCommitThreadWait+0x3bd
fffff002`71536960 fffff807`0edf7aa0 : fffff002`71536d20 00000000`00000001 ffffcb8d`a541cb50 00000000`00000000 : nt!KeWaitForMultipleObjects+0x2be
fffff002`71536a70 ffffc565`e10b52dd : 00000000`000186a0 00000000`00030d40 ffffc52b`c285e750 ffffcb8d`94edacf0 : nt!ObWaitForMultipleObjects+0x2f0
fffff002`71536f70 00000000`000186a0 : 00000000`00030d40 ffffc52b`c285e750 ffffcb8d`94edacf0 00000000`00000001 : win32kfull+0x1552dd
fffff002`71536f78 00000000`00030d40 : ffffc52b`c285e750 ffffcb8d`94edacf0 00000000`00000001 00000000`00000000 : 0x186a0
fffff002`71536f80 ffffc52b`c285e750 : ffffcb8d`94edacf0 00000000`00000001 00000000`00000000 fffff002`71536fc0 : 0x30d40
fffff002`71536f88 ffffcb8d`94edacf0 : 00000000`00000001 00000000`00000000 fffff002`71536fc0 ffffc565`e084d781 : 0xffffc52b`c285e750
fffff002`71536f90 00000000`00000001 : 00000000`00000000 fffff002`71536fc0 ffffc565`e084d781 00000003`00000001 : 0xffffcb8d`94edacf0
fffff002`71536f98 00000000`00000000 : fffff002`71536fc0 ffffc565`e084d781 00000003`00000001 00000000`00000000 : 0x1


SYMBOL_NAME:  win32kfull+1552dd

MODULE_NAME: win32kfull

IMAGE_NAME:  win32kfull.sys

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  1552dd

FAILURE_BUCKET_ID:  AV_win32kfull!unknown_function

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c6dafecf-8cc3-1961-c365-a138465d78d7}

Followup:     MachineOwner

dmdilks

  • 3094
  • 43
  • "If it isn't broke don't fix it"
    • http://dmdcomputerservice.webs.com/
Here I use this BSOD program. It might help you out to what is wrong.

https://www.nirsoft.net/utils/blue_screen_view.html
X299X Aorus Master, i9-9940x-3.30Ghz, 64gb G-Skill DDR4-2400, MSI RTX-3070 8GB, Cooler Master case, Thermal-take PSU 850w, 1-M2-NMVe SSD-512gb, 3-Pny 1TB SSD, 2-WD Raptors 1TB, Win 10 pro 64bit, Asus 35" 144Mhz Monitor.

shadowsports

  • 2259
  • 67
  • Xbox One, Drives STI, Use QVL RAM For Best Results
    • Gigabyte US
Agree,
Use the nirsoft app that dmdilks suggests which may help you identify the errant App or file (.DLL or .sys).

I'm still using the same versions of App Center and SIV that came with my board (CD).  Sometimes updating causes problems.

If you have updated the software, consider going back to an earlier version.  Note this might require uninstall and
you manually removing a start up service in MSCONFIG, then reinstall.  Using powershell is also a great way to remove orphaned entries that cause these types of problems,

If you haven't updated the original app, create a system restore point (first), upgrade, and retest.
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW