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GigaByte GTX 295 problem

urgash

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GigaByte GTX 295 problem
« on: September 28, 2010, 07:22:33 pm »
Hiya, well today i started my computer as always after 14 months with this card then i noticed that my monitor beeping and wont show anything, the problem is that system is working alright but i cant see anything on my monitor, is totaly black i cant even see bios on the start.

any idea what it might be?

also what is the warranty time for gigabyte products? 36 months?
and do i have to talk to the shop where it was bought or i can send it straight to the gigabyte with invoice?

cheers

lukas

Dark Mantis

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Re: GigaByte GTX 295 problem
« Reply #1 on: September 28, 2010, 07:31:59 pm »
Hi and welcome to the forum.
You will need to RMA the card to Gigabyte if it is faulty as the warranty is 3 years. But first it might be worth doing some tests. Have you another lead that you can try between the GPU and the monitor?
Is the fan still turning on the graphics card?
« Last Edit: September 28, 2010, 07:34:35 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

urgash

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Re: GigaByte GTX 295 problem
« Reply #2 on: September 28, 2010, 07:47:31 pm »
Hi thanks for the super fast respond

1. i'm lucky man that i did not sold my last card which is 8800 gts 512 and working fine on the same monitor and cable so i presume that cable is ok.
2. yes fun is working on the card.

Dark Mantis

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Re: GigaByte GTX 295 problem
« Reply #3 on: September 28, 2010, 07:57:44 pm »
Have you tried reinstalling the card in the slot? Not forgetting the power cables?
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

urgash

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Re: GigaByte GTX 295 problem
« Reply #4 on: September 28, 2010, 08:17:55 pm »
Yes i did, my mainboard GIGABYTE P35T-DS3P which have 2x PCI-E slots i checked both

Dark Mantis

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Re: GigaByte GTX 295 problem
« Reply #5 on: September 28, 2010, 08:19:32 pm »
Normally you need to choose the x16 PCIE slot nearest the CPU if you are only using one card. Is that the slot you are using now?
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

urgash

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Re: GigaByte GTX 295 problem
« Reply #6 on: September 28, 2010, 08:54:06 pm »
correct

Dark Mantis

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Re: GigaByte GTX 295 problem
« Reply #7 on: September 28, 2010, 08:56:07 pm »
If the 250 wont work in there then I think you are going to have to RMA it. Send an email here advising your problem and they will send you a form for RMA.

returns@gbt-tech.co.uk
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

urgash

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Re: GigaByte GTX 295 problem
« Reply #8 on: September 28, 2010, 09:12:19 pm »
just last question
can i send it from Ireland to UK?

Dark Mantis

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Re: GigaByte GTX 295 problem
« Reply #9 on: September 28, 2010, 09:13:58 pm »
I am fairly sure that is alright as this is your nearest centre. Just check when you email them.


returns@gbt-tech.co.uk
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

urgash

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Re: GigaByte GTX 295 problem
« Reply #10 on: September 28, 2010, 09:20:22 pm »
will do, thanks a lot for your super fast help mantis ;)

Dark Mantis

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Re: GigaByte GTX 295 problem
« Reply #11 on: September 28, 2010, 09:21:25 pm »
You are welcome and I hope that you get sorted out quickly. All the best. DM
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

urgash

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Re: GigaByte GTX 295 problem
« Reply #12 on: October 12, 2010, 08:55:44 am »
Hi again, is there any way to find out what is the current status of my card? or i find out when they send it to me?

Thanks

Dark Mantis

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Re: GigaByte GTX 295 problem
« Reply #13 on: October 12, 2010, 09:48:04 am »
I am afraid that we have no more contact with Gigabyte Support than you do. I have been trying for a long time to get some communication line open but it doesn't seem to be happening at the moment. The only thing I could suggest is that you PM "runn3R" Gigabyte's Admin of the site and se if he can chase it up for you. ;)
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Badbonji

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Re: GigaByte GTX 295 problem
« Reply #14 on: October 14, 2010, 10:58:41 pm »
Hope you got a response! Other than the GPU being the problem the only other suspect would be the PSU. When you turn a PC on it puts quite a bit of stress on the PSU, and the GTX295 uses a lot more power than a GTS250.
Core i7 965 @ 4.35Ghz 1.37Vcore
6Gb G.Skill 1600Mhz DDR3 @ 1740Mhz 8-8-8-20 1T
HIS HD5970 @ 800/1100
Gigabyte Extreme X58
X-Fi Xtreme Gamer Fatal1ty
256GB M4 + 150GB Raptor
EK Supreme HF/GTX480/MCP655/EK Res :D